Refund quoting limitation act

loulala1

I appreciate all your comments. Just to confirm I bought a product in April 2012. I used it 2 to 3 times then three months later it was completely dead.

In July 2012 I had a brand new replacement. I have used the machines less then 10 times and now its completely dead again.

There is obviously some kind of design problem as this is the 2nd machine that has had the same problem.

As you say its my responsibility to prove there is a fault but how can I if they won't plug it in?..............

wealdroam

loulala1 wrote: »

As you say its my responsibility to prove there is a fault but how can I if they won't plug it in?..............

Not only do you need to prove that there is a fault, but you need to prove that fault is inherent.

As has already been said, plugging it in won't do that.

Saying "There is obviously some kind of design problem" is not any proof at all.

You may need to get an independent expert to inspect the thing and write a report confirming that the fault is inherent.

shaun_from_Africa

loulala1 wrote: »

As you say its my responsibility to prove there is a fault but how can I if they won't plug it in?..............

Your responsibility is to prove there is a fault that is due to a manufacturing defect. Even if someone plugged it in and found that it wasn't working wouldn't provide this proof. It would simply show that it wasn't working, not why it wasn't working.

You need an independent report stating what is wrong with the unit and giving the reason for the failure.

loulala1

I'm not an hardware engineer, this is getting silly.

If its dead its dead. No ifs or buts.

I appreciate that some consumers may misuse products but its pretty visible to the eye this looks as good as new.

They didn't even take it out of the box. They flatly refused to help at all.

loulala1

Sorry If I come across rude. I dont want to be spending even more money getting reports on the product.
I do appreciate your help all

loulala1

The first fault was that the machine would not charge. Its supposed to light up when the charging is in process.

The fault this time is that the machine is not charging again.

So both times has been down to the charging. Is this inherent?

wealdroam

loulala1 wrote: »

The first fault was that the machine would not charge. Its supposed to light up when the charging is in process.

The fault this time is that the machine is not charging again.

So both times has been down to the charging. Is this inherent?

No it is not inherent. At best it is circumstantial.

I have no idea what we are talking about here, but now I know that it need charging then there must be some rechargeable batteries in it.

Could it be that the batteries were allowed to drain to such a level that it was no longer possible to charge them?
If that's the case, it sounds like user error.

But really, I'm only guessing.

You need to get that independent report.
You will get nowhere without it.

mije1983

loulala1 wrote: »

I dont want to be spending even more money getting reports on the product.

In that case you need to accept that you will not get anything from the retailer.

However, if you do change your stance, and the report shows there is an inherant fault with the product, you will be reimbursed the cost of the report by the retailer.

visidigi

Its not a Philips IPL is it? (IPL is a Laser Hair Removal 'gun'). Where did you buy it from? Argos?

They come with a 2 year manufacturer warranty if it is a Philips, the first one would have been within the retailer refund period, so no surprise they are asking you to contact the manufacturer for resolution. If you want you can insist they deal with it, but they will only ship it to the manufacturer for repair, thus delaying your resolution time.

The problem you have now is it sounds like you might have 'kicked off' at them for not giving you the refund (which they are entitled to refuse), them not plugging it in changes nothing.

The retailer won't give you a refund, so please, save yourself the grief and stop thinking/trying you will. Getting a report done won't get you a refund either, it will merely make them resolve your issue for you. The retailer can repair or replace under SoGA which will cost them less as the manufacturer has the warranty to cover resolution.

Dig your feet in if you want, but getting in touch with the manufacture is the quickest resolution for you.

paddyrg

Sounds like something that needs regular recharging didn't receive it and has failed. Maybe an unfortunate batch of cells or big capacitor (guess, from the 'pulsed' bit of name) has dried out?

What does the instruction book say about storage and maintenance? It'll also likely have the manufacturers details and you could try asking them for advice.