Broadband Speeds

[Deleted User]

Hi,

I have been on Sky Fibre Pro for some months now and in the evenings my throughput speed drops from anything ranging from 10Mb to 20Mb. During the day I receive the full 75Mb speeds down. Sky initially said that they found a throughput issue and that they were investigating this and that there was no timescale in place for a resolution at this point they agreed for me to cancel the contract. However, I decided to wait and see what the outcome was of the throughput issue, suddenly they have stated that there is no throughput issue and that they are not willing to allow me to exit my contract as they feel that they are providing the service at full speeds, and that there is nothing further they can do. I have not even had any engineer visits from open reach.

Please can someone advise on here how I should proceed further regarding this matter?

Many thanks,

forgotmyname

Oversubscribed possibly.

Deliberately cutting your speed at peak times to make sure everyone stays connected just lower speeds.

Din85

Im having the same issue with EE.

My line supports up to 20mbps (fttc) but a fair way from the cab.

Outside of there traffic management times (which is in force 99% of the time i use it) i see 23mbps down.... right now on a sunday evening ??? try 4.5 mbps download.

I have sent them an email this evening, asking about canceling as when i am home to use it, im getting nowhere near the speeds i should be getting.

I was with BT, and although it was very slightly slower most of the time (around 18/19mbps down) this was very consistent, peak times or not.

Lets see what response i get... if any,

kwikbreaks

forgotmyname wrote: »

Oversubscribed possibly.

Deliberately cutting your speed at peak times to make sure everyone stays connected just lower speeds.

If the service is oversubscribed there is no need to go to the expense of deliberately throttling customer speeds as simple contention will do that quite handily without requiring any additional equipment.

Pincher

With hardware, it could be anything.

Virgin Media claimed they did not throttle me as well, but I had severe slowdowns at times. The tech support guy said my exchange was lightly subscribed.

About three years ago, it was a co-ax splitter failing. The splitter was in the drop box outside the front of the house, which had the sun heating it up in the afternoon. Initially, it was like 3pm to 8pm, then it got worse, like 10am to 11pm. The timing made me suspect throttling, but eventually the engineer came, with a proper signal meter, and found the fault, replaced the splitter, and FIXED IT. The misleading thing was, the Virgin cable TV was working fine through all of this. It seems provided you don't need the back channel to send information back up, the forward error correction coped with the TV data stream remarkably well.

So, it's not always what you think. The problem is, it took weeks to get past the call centre script following monkeys to get an engineer's appointment.

About ten years ago, my phone went dead, and I saw a BT engineer at the cabinet. Basically, there was a water leak, and a lot of the BT cables were fried. The lucky ones would have a definitely dead connection, which gets swapped to a good pair; but what if you have an intermittent fault which they don't spot?

The best way is to have TWO broadbands, one cable, one fibre.
Yes, you do pay more for redundancy, but at least you are not paying for five CPUs when you only need one like NASA.

I am trying out one fibre and one ADSL2+ at the moment, which is not ideal, as the BT cabinet is on a corner where idiots are constantly rushing out of the side road and smashing into the car coming from the right. Fortunately, it's the low wall on the diagonally opposite corner that gets hit (a lot) so far.