SCHEDULE 4 - PoFA 2012 Paragraph 10 Compliance

Stroma

Make complaints to the bpa and dvla, you've appealed they haven't responded to that apart from this junk

Coupon-mad

I emailed [EMAIL="enquiries@parkingcsl.co.uk"]enquiries @ parkingcsl.co.uk[/EMAIL] on 26th Jan

Was that a stated email addy you could use for appeals? Just checking.

HO87

The email address the OP has used is the one published for appeals.

They are in clear breach of the BPA AOS CoP and, as part of their being a signatory to a KADOE contract with the DVLA are in breach of that contract as well. Strong complaint to the BPA and one to the DVLA and make sure that you specify that the breach of the BPA's rules constitutes a breach of the KADOE contract too.

BPA: SteveC@britishparking.co.uk
DVLA: elizabeth.symons@dvla.gsi.gov.uk

LondonBloke

Coupon-mad wrote: »

Was that a stated email addy you could use for appeals? Just checking.

Yes, that is listed behind the NTK

LondonBloke

HO87 wrote: »

The email address the OP has used is the one published for appeals.

They are in clear breach of the BPA AOS CoP and, as part of their being a signatory to a KADOE contract with the DVLA are in breach of that contract as well. Strong complaint to the BPA and one to the DVLA and make sure that you specify that the breach of the BPA's rules constitutes a breach of the KADOE contract too.

BPA: [EMAIL="SteveC@britishparking.co.uk"]SteveC@britishparking.co.uk[/EMAIL]
DVLA: [EMAIL="elizabeth.symons@dvla.gsi.gov.uk"]elizabeth.symons@dvla.gsi.gov.uk[/EMAIL]

Many thanks HO87, I am writing an email as well as a letter to the following contacts;

Elizabeth.Symons@dvla.gsi.gov.uk

Elizabeth M Symons
Data Customer Compliance & Assurance Manager
Data Sharing Team
DVLA
Swansea
SA99 1DY

David.Dunford@dvla.gsi.gov.uk

David Dunford
Vehicle Data Customer Assurance and Compliance Practitioner
Data Sharing Team
DVLA
Swansea
SA99 1DY

SteveC@britishparking.co.uk

Steve Clark
Head of Operational Services
British Parking Association
Stuart House
41-43 Perrymount Road
Haywards Heath
West Sussex
RH16 3BN

LondonBloke

Is the following letter appropriate?

Subject: Parking Charge Reference Number XXXXXXX - CP Plus Harassment

Dear Mr./Ms. XXXX

I am the registered keeper of vehicle registration XXXXXXX and I am being harassed by CP Plus who is a member of BPA's Approved Operator Scheme (AOS). The Parking Charge Reference Number is XXXXXXX.

I've received a Notice to Keeper dated 15/01/2014 with an alleged parking violation on 25/11/2013 at Whipps Cross Hospital in Leytonstone. On 26/01/2014, as a registered keeper I’ve responded to the NTK with an appeal via email to enquiries@parkingcsl.co.uk and followed by a postal letter, denying any liability. I've requested CP Plus to provide a POPLA verification code for me to appeal independently as per the requirements set out on the POPLA web site, further supported by the BPA Code of Practice.

Now, I’ve received Notification of Liability dated 13/02/2014 from CP Plus. In spite of the appeal, there is no POPLA code supplied with the letter. CP Plus is in clear violation of the BPA AOS CoP and as part of their being a signatory to a KADOE contract with the DVLA; they are also in breach of KADOE contract.

The infringement of the BPA's rules constitutes a breach of the KADOE contract too.

CP Plus has no business to harass a registered keeper where they have not established liability under POFA 2012. The Notification of Liability is threatening to pass my details to a debt recovery company. This is tantamount to intimidation.

I request you to investigate this case in detail. I attach the communication received for your perusal. Please let me know the outcome as soon as possible.

Best regards

XXXXXXX

LondonBloke

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Bumping to either confirm with HO87 or Coupon-mad that the above letter is appropriately worded.

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Stroma

It looks fine to me, but perhaps they will offer something extra to add

Coupon-mad

Looks fine to me!

LondonBloke

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I was going to send this correspondence to the DVLA and BPA today, lo and behold I get a partial response to my challenge.

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Thank you for your email.

Your appeal is currently being looked into. Someone will be in touch with the outcome of this in due course.


Kind Regards


XXXXX XXXXX
Collections Department

Parking Collection Services
P.O. Box 411
Dukinfield
SK14 9DD
https://www.parkingcsl.co.uk
T: 0844 556 0685

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I will wait for a response.

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