Refused online banking with Santander

pinkmami

Why would I be refused online banking with Santander? Anyone else had this problem? I've been with them for yrs and I mean years. Opened an account with N&P, then Abbey National took them over. So over 20 yrs.

I am considering switching to either Lloyds or Nat West, as I am totally miffed with this. I've tried twice only the receive an email to say "no".

I have a small overdraft of £200 which I go into a few days before payday (who doesn't), and a couple of credit cards with balance transfer on them (less £400 on one & £800 on the other, and I do not use them to make any purchases as I have no pin with them). I would like to ensure I know how much I have in the bank without having to visit a cash machine.

So just wandering is it me or are they really that [EMAIL="c@@@p"]c@@@p[/EMAIL].

jonesMUFCforever

Your last comment is correct IMO.

Have you asked them why they have refused?

pinkmami

Not yet. I will on Friday. Looks like they're losing another customer!!!!

Archi_Bald

Are you saying you have accounts with Santander that you can operate in Branch but not online? If so

1. how have you applied for the online access
2. what explanation have you been given for not getting online access, and by whom
3. are the accounts you have advertised as having online access
4. what does your local Branch say about the rejections

miss_ladyrose

are you confused - n&p is not now and never has been connected to abbey national.

Uxb

No the OP is not confused
N&P is not the Norwich & Peterborough in this case it is(was) the National & Provincial Building society which was indeed taken over by Abbey National

pinkmami

Yes i do have a current account with Santander. Ive never had any issues with them before. All the standard email says it unsuccessful on this occasion. Same as i got before! They also have a premium rate number which they would like me to call. Well they can get stuffed! Id rather go into my branch to see if they can explain.

i applied online to set up the online banking. You'd think they would allow everyone to do it as it makes budgeting much easier.

grumbler

I seem to have a good memory:

Santander REFUSED ONLINE Banking registration- but why ???

- this thread is 1.5 y.o.
Not that it helps in any way.

pinkmami

That's the same tripe they gave me!!

rb10

It is quite possible that the branch will be unable to help.

I would suggest phoning the Online Banking number on 01908 238013 (7am-11pm).

http://www.santander.co.uk/csgs/Satellite?c=Page&canal=CABBEYCOM&cid=1210607130037&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA2