Scottish Power 40mins in queue

bullshark_2

fesmo1569 wrote: »

if u need to contact them u can use the call back feature on the webpage to stop the hasle of waiting and they have the cheapest tarrif available at the moment out of the big 6

The call back service is not convenient at all. I did use it once and it said I should receive a call back in the next 4 - 5 hours!! No good at all, I could be driving around the M25 at that point or doing something away from my paperwork and computer

bullshark_2

I have just called them again and "we are experiencing high call volumes at the moment" ...this message gets played no matter what time you call. Its total BS. I got offered the call back between 1 hour 24 and 1 hour 54mins time, USELESS!

greeneggsandham

I tried to call them this evening - got cut off after 38 minutes, tried again, waited 20 minutes and gave up. There was no message to say how long it would be. I tried the 'complaints' number 0800 027 7771 but ended up back in the same menu as before, so I didn't bother holding, just found an email address customer.services@scottishpower.co.uk
and sent a 'strongly worded letter' instead! Dismal dismal dismal!

poppellerant

For about the last 6 months, Scottish Power have been beyond useless. I do think their new computer system that they are putting in plays a large part, but surely it doesn't take so long?

It's laughauble when you're offered a callback. What use is a few hours to anybody? By that time, they could have waited then spoken to their advisor.

I once phoned them during a busy time when they were taking on new staff and still coaching them. After just under an hour on hold, I finally struck gold and got through to somebody clearly still being trained. After being fed 20 minutes of tripe, I took up my issue with the complaints team who then compensated me accordingly.

If you're not happy with them, hit them where it hurts.

Krayol2

I have just emailed a formal complaint. Let's see what happens there.

I have been trying to get an account number for my new house (they currently supply), but after over 20 phone calls and 4 hours in queues I still don't have one. Typical wait times in the evening (the only time that I can call due to work) are 40-60 minutes, and I've been repeatedly disconnected despite getting through to an operator and asking very politely for them to resolve things

On the one occasion that I got through, they promised a letter in 1-2 weeks. That was 6 weeks ago. I'm not sure that I can even leave without account details. At the moment they have me on "pay on receipt, Standard, Economy 7" despite being completely inappropriate and costing a fortune.

Shocking, shocking service. What other company doesn't answer, just redirects complaints back to the same queue (and requires a non-existent account number before you can even contact most departments!).

I even tried sales, but they refused to transfer saying that "their telephone system doesn't allow it". Tonight, after 45 minutes they disconnected; after that, I just got a message saying they were too busy to take my call. That continued until 7pm when they closed.

I'll let you know if I get a reply!

rayhool

Think yourself lucky I was waiting 90 minutes today to speak to a First Utility Rep, gave up in the end!

sniffles

I left SP after 40 years and was due a refund. Thanks to this board I wrote to social@scottishpower.com and got an instant reply. It seemed that my account was "overlooked" but it will be in my account this week.

I would email them about any problems because they do seem to read and deal with emails sent to that address.

joe134

fesmo1569 wrote: »

if u need to contact them u can use the call back feature on the webpage to stop the hasle of waiting and they have the cheapest tarrif available at the moment out of the big 6

Hi fesmo, I,m with SP, have been for years.
They have just written to me to say my Fresh Start tariff,(good) ends 1st March and will go on standard,an .increase of £225 for dual fuel.
Always been happy with them, had several companies.
Tried 25 minutes yesterday on the phone to switch tariff to fixed online v3 2015, not the best, but as good and saves changing. It,s only a 12 month fix, but a good saving, wanted longer, but 2016 there,s no saving, so paying £145 a year to fix,( a lot)
HOWEVER, SP are dropping their prices by £54 31st JAN, and if I fix now, wonder if I will lose the £54? or wait until 1st feb, if it,s still available. Can do it online,( they say?) but prefer to speak to them, this is the first time I,ve had trouble getting through. NOT fun , crap music.