Steps to take if you have been ripped-off by a copy-cat government website

keyser666

Hermione_Granger wrote: »

And you have the nerve to refer to them as "thicko"!

Yes, the autocorrect on my phone merely thought it was assisting, thankfully I do not need to rely upon that when using my card on any online sites.

keyser666

Libbybeth wrote: »

Valli, I wish that were the case, no all of the £90 was simply for a piece of paper the same as if you apply online to DVLA(the correct website) they send you the completed form to sign, you send it back with a further £50 for the licence, a total of £140. Thank you for your advice. The cooling off period certainly plus them having to state at checkout amount they are charging too.


keyser666 I am tempted to like your post, then you can say you have helped me too....not sure where the holidays and passport have come in.......methinks you dont understand....TROOLLLL LOLLL LOLLL

Somewhat perplexed as to how this site ruined your daughters once in a lifetime experience? Assumed that they were giving away one in a lifetime holidays upon purchase of new passports?

Libbybeth

keyser666 wrote: »

Somewhat perplexed as to how this site ruined your daughters once in a lifetime experience? Assumed that they were giving away one in a lifetime holidays upon purchase of new passports?

Errrrmm holidays/passports errmmm no - if you re read my post you will see that she was applying for her provisional licence for the first time with her own money as a surprise for me and her father......

bod1467

I think the key thing here is ... Libbybeth followed the process most of us have been saying all along - contact the company and invoke their refund policy (if it exists). Granted she had to threaten court action to get it all back (less the admin charge) but at least it was a minor financial error and not a major one.

If she'd followed hpuse's advice* she wouldn't have got anything back.

* i.e. before it was revised to add the As a first step part.

keyser666

Libbybeth wrote: »

Errrrmm holidays/passports errmmm no - if you re read my post you will see that she was applying for her provisional licence for the first time with her own money as a surprise for me and her father......takes one fxxxtard to know another I guess......

Apologies, thought as she didn't know what she was paying for I merely assumed that she would be buying the wrong thing too.

hpuse

Libbybeth wrote: »

Imoneyop - you clearly have no idea about these scam sites do you? Of course she didnt get her licence, she had to pay another £50 this time to the correct people - I took her to the post office!

With regard to your advice about my parenting, my daughter (who gained her GCSE in ICT) checked that the site had the safety padlock as she has been taught by me to do. She has learnt her lesson the hard way as she did not recognise that "providing a service" meant they were not the correct site and would be charging her £90 for the privilege of sending her a form. She wanted to surprise us that she had applied and paid all by herself and only realised her mistake when she checked her bank balance a few days later and told me they had taken the wrong amount. A once in a lifetime experience ruined. Oh and just in case you wondered neither at check out or in email they sent to confim her transaction did they state she had paid £90, I wonder why...

I have forwarded your details to mumsnet as you are obviously an expert in advising
parents....

Martin Lewis set up this site to help people, many people post comments on here for the sake of it rather than than to be helpful...
My daughter feels very stupid and upset, she is not alone hundreds of people have also been caught out including adults renewing their licences, more publicity is need to draw attention to it.

@Libbybeth
I really empathise with you, and I am glad that you got your money back.
There is a bunch of trolls in the forums that I discovered back in Dec 2013.

Their aim in life can be summarised as below:

a) Hail the legality of copycats websites. Tell the world loud enough that they have a license to trade
b) Intimidate people by saying read t&c's and small print
c) Abuse someone who is trying to help a victim of scam

hpuse

bod1467 wrote: »

I think the key thing here is ... Libbybeth followed the process most of us have been saying all along - contact the company and invoke their refund policy (if it exists). Granted she had to threaten court action to get it all back (less the admin charge) but at least it was a minor financial error and not a major one.

If she'd followed hpuse's advice* she wouldn't have got anything back.

* i.e. before it was revised to add the As a first step part.

As a first step was always there, bod1467. Check #9

Are you still vainly attempting to prove my OP is as misleading as copycats? :rotfl:

but at least it was a minor financial error and not a major one.

Still pouring loads of love and affection, "minor financial error"

RosiPossum

Hpuse,
What would a consumer do to show that they had been misled?

Libbybeth

[QUOTE=hpuse
I really empathise with you, and I am glad that you got your money back.
There is a bunch of trolls in the forums that I discovered back in Dec 2013.

Their aim in life can be summarised as below:

a) Hail the legality of copycats websites. Tell the world loud enough that they have a license to trade
b) Intimidate people by saying read t&c's and small print
c) Abuse someone who is trying to help a victim of scam]

Indeed, we all know it takes a bully to kick you when you are down, but it takes someone special to extend a hand and help you up ....

bod1467

hpuse wrote: »

As a first step was always there, bod1467. Check #9

My apologies - you're right - it was always there. I misread it when I checked, thinking it was saying about using the company's refund policy. It doesn't so it is still misleading.