facebook ingame purchase!!! what the hell is that??

Blackbeard_of_Perranporth

BoP will now enumerate for the hard of reading.
An electronic device has been purchased by OP and given away to child. In this instance, it is believed to be not of age and female.
Since Christmas, when said electronic device was given, a ,lack of parental control has been apparent. Gimmicks, songs and other purchases have been made by this device, through payment methods, either by a card device, activated on an account, or sum gimmicky mobile device, via an internet medium.
Unfortunately, before too late, a bill for £100’s has been received by parent.
BoP will now give his advice
OP should take said trinket off child and place this on eBay. It is unfortunate that said device is not able to be returned for a refund, as this is outside of the SOGA. If funds are not sufficient for payment of bill, pocket money should be docked, accordingly.
How do I prevent this from happening again.?
1 Do not give contract electronic device to persons who have no idea of costs, or are underage. Pre payment electronic devices are available for these people.
2 Do not link card or other prepayment method to electronic devices, if necessary, use for purchase and then remove from account
3 Never give your password away

sitcom321

Blackbeard_of_Perranporth wrote: »

BoP will now enumerate for the hard of reading.
An electronic device has been purchased by OP and given away to child. In this instance, it is believed to be not of age and female.
Since Christmas, when said electronic device was given, a ,lack of parental control has been apparent. Gimmicks, songs and other purchases have been made by this device, through payment methods, either by a card device, activated on an account, or sum gimmicky mobile device, via an internet medium.
Unfortunately, before too late, a bill for £100’s has been received by parent.
BoP will now give his advice
OP should take said trinket off child and place this on eBay. It is unfortunate that said device is not able to be returned for a refund, as this is outside of the SOGA. If funds are not sufficient for payment of bill, pocket money should be docked, accordingly.
How do I prevent this from happening again.?
1 Do not give contract electronic device to persons who have no idea of costs, or are underage. Pre payment electronic devices are available for these people.
2 Do not link card or other prepayment method to electronic devices, if necessary, use for purchase and then remove from account
3 Never give your password away

people are just assuming allsorts on here.

the o2 contract is in my name yes as i could get a much better deal having been with them a long time.

she is over 18

she is paying for her own phone bills and has not asked for us to pay for it

she is adamant she does not buy games off facebook or "coins/lives" (she could be lying yes but she was asking us what we thought they were she was not asking us to pay her bill)

i then came on here in the hope that i might get some useful advice!! I should have known better, most people on here just want to get one over on someone else, trying to prove to be smarter than the others. there are a some really helpful people on this site but it is getting quite difficult to find them these days

Silk

sitcom321 wrote: »

she is adamant she does not buy games off facebook or "coins/lives" (she could be lying yes but she was asking us what we thought they were she was not asking us to pay her bill)

i then came on here in the hope that i might get some useful advice!!

As per my post earlier, read the page on the link I gave and then get her to log into her Facebook account .....it will show purchases she made and also the settings in her account for method of paying.
As far as I'm aware you have to select the method of paying on your account before any purchases can be made.

grumbler

Blackbeard_of_Perranporth wrote: »

...BoP will now give his advice...

Any chance BoP's main job is/was writing unintelligible instructions/manuals/regulations of any sort that we all hate reading?

sitcom321

Silk wrote: »

As per my post earlier, read the page on the link I gave and then get her to log into her Facebook account .....it will show purchases she made and also the settings in her account for method of paying.
As far as I'm aware you have to select the method of paying on your account before any purchases can be made.

thanks i will get her to log into her account now and see what it says. thanks for that maybe she might get somewhere with that and at least she will know what she has done

anotheruser

NFH wrote: »

How can Facebook (or one of its apps) bill directly to the mobile account of the inserted SIM card?

Because when you install specific apps, you "agree" to allow this? I'm surprised you haven't heard about it before; there has been countless news stories of kids raising horrific bills by purchasing items in the app.
Although I wonder if Facebook bills O2 and O2 bill you?

Therefore you are opting in.

Most people don't read the EULA, despite (on Android at least!) being very small.

sitcom321

sorted it thank you SILK she has been onto her settings as per your instruction and seems she has bought coins for something or other which is automatically set up to bill her o2 account!!. learning curve for her as she is faced with a large bill but hey ho at least we now know what it was.

peachyprice

sitcom321 wrote: »

sorted it thank you SILK she has been onto her settings as per your instruction and seems she has bought coins for something or other which is automatically set up to bill her o2 account!!. learning curve for her as she is faced with a large bill but hey ho at least we now know what it was.

I don't use facebook so I wouldn't know, but can she change this in her settings so that it doesn't happen again?

ladymagpie

Maybe next time get her to have it in her name. She's never going to get offered better deals unless she starts being a customer in her own right.

Hope you find out what the purchases were though.

NFH

Tony5101 wrote: »

This thread has got absolutely nothing at all to do with premium texts.

Premium texts and the problem described by the OP have everything in common.

When acquiring a SIM card (contract or prepaid), the customer should be asked whether or not they want to allow non-telecoms third parties to charge services to their account. Most consumers would decline this option, given that they have a reasonable expectation that only telecommunications charges will be charged to their account.