facebook ingame purchase!!! what the hell is that??

sitcom321

my daughter has an o2 contract which is £30 per month she has just got a bill for over £100 which she doesn't understand when she has looked online at the online bill it is showing over £60 of facebook ingame purchases, she says she has never ever bought anything from facebook. has anyone else had anything like this or can they shed any light on what it might be. copy of itemised purchase below some are nearly £10


20 Dec 13FacebookIn Game Purchases9.580 23 Dec 13FacebookIn Game Purchases4.000 24 Dec 13FacebookIn Game Purchases4.000 02 Jan 14FacebookIn Game Purchases9.580 02 Jan 14FacebookIn Game Purchases9.580 02 Jan 14FacebookIn Game Purchases4.000 04 Jan 14FacebookIn Game Purchases9.580 05 Jan 14FacebookIn Game Purchases9.580 12 Jan 14FacebookIn Game Purchases4.000

mije1983

What gamse does she play on Facebook? Is it possible she has inadvertently bought coins/lives or whatever it is they do now when she was playing?

Can O2 shed any light on what games exactly she has been charged for?

ladymagpie

Does she use the Facebook messenger app?

You can buy something called "stickers" that look like emoticons like this one - :j. Not all of them are free, and if you click on them you can purchase them. It is made clear which are free and which aren't.

That's the only Facebook charge I imagine you can make using Facebook. Apart from that, you need to look at games that use Facebook - such as candy crush.

Also you need to consider the possibility that she knew she was running these costs, didn't realise how much she spent, and is now trying to cover her tracks. Talk to her and let her know its ok to make mistakes and she won't be in trouble, you just want her to be honest.

Is the phone android? Some android apps can be rogue and could make these charges. Google the name of some apps she has downloaded to see if anyone else has had the same trouble.

NFH

How can Facebook (or one of its apps) bill directly to the mobile account of the inserted SIM card?

Even if this has been facilitated through some new billing channel, it should not be allowed, because mobile networks should be allowed only to invoice for mobile telecommunications costs (e.g. calls, texts and data usage), and not for third party services.

WTFH

What age is your daughter?
Whose name is her account registered to?
What games does she play?
Who is responsible for the money she spends?
What are you choosing not to tell us?

jd87

WTFH wrote: »

What are you choosing not to tell us?

Haha love it. This question could be asked of half the posts people start on these forums.

Tony5101

NFH wrote: »

How can Facebook (or one of its apps) bill directly to the mobile account of the inserted SIM card?

Even if this has been facilitated through some new billing channel, it should not be allowed, because mobile networks should be allowed only to invoice for mobile telecommunications costs (e.g. calls, texts and data usage), and not for third party services.

Why shouldn't it be allowed? Some people prefer to pay for everything in one place, others don't. Just because you don't like it, doesn't mean it shouldn't be allowed.
You've been able to purchase via your operator network for a long time now, in exactly the same way that you can opt to pay via your network for purchases from Google Play store.

NFH

Tony5101 wrote: »

Why shouldn't it be allowed? Some people prefer to pay for everything in one place, others don't. Just because you don't like it, doesn't mean it shouldn't be allowed.

If consumers wish to pay in this way, they should specifically opt in to have the facility. Most consumers don't want it.

sitcom321

WTFH wrote: »

What age is your daughter?
Whose name is her account registered to?
What games does she play?
Who is responsible for the money she spends?
What are you choosing not to tell us?[/QUOTE]

also what the hell is that about?????

the account is registered to her dad
no idea what games she plays, she says she just downloads free apps on iphone.
she is responsbible for the money she spends we were merely trying to find out if anyone could shed any light on it before we contacted o2 as she has no idea what facebook ingame purchases are

ladymagpie

sitcom321 wrote: »

WTFH wrote: »

What age is your daughter?
Whose name is her account registered to?
What games does she play?
Who is responsible for the money she spends?
What are you choosing not to tell us?[/QUOTE]

also what the hell is that about?????

the account is registered to her dad
no idea what games she plays, she says she just downloads free apps on iphone.
she is responsbible for the money she spends we were merely trying to find out if anyone could shed any light on it before we contacted o2 as she has no idea what facebook ingame purchases are

And this is definitely on the actual phone bill, not on an iTunes/AppStore receipt?

Tony5101

NFH wrote: »

Most consumers don't want it.

How have you reached that conclusion?