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Plusnet issue
technopersia
Posts: 78 Forumite
Hi,
My internet connection was activated just under two months ago and I was supposed to receive a router before this date, however no router came. After contacting Plusnet they told me they sent another one. 10 days later no router. Called again, they said they sent another one, the story is the same and ongoing. My address is 100% correct, as
1. I receive all my mail from various different couriers including royal mail.
2. The Engineer who installed my phone line seem to find my address very easily. (This service was prompt, mainly because they are a sub-contractor and not plusnet)
Plusnet refuses to send me a router by any form of recorded delivery, and they require me to pay £90 to cancel a contract they have not upheld!
I have paid for phone and internet.
Can anyone let me know how I can get a refund for these two months and if I can leave the contract?
Many Thanks
My internet connection was activated just under two months ago and I was supposed to receive a router before this date, however no router came. After contacting Plusnet they told me they sent another one. 10 days later no router. Called again, they said they sent another one, the story is the same and ongoing. My address is 100% correct, as
1. I receive all my mail from various different couriers including royal mail.
2. The Engineer who installed my phone line seem to find my address very easily. (This service was prompt, mainly because they are a sub-contractor and not plusnet)
Plusnet refuses to send me a router by any form of recorded delivery, and they require me to pay £90 to cancel a contract they have not upheld!
I have paid for phone and internet.
Can anyone let me know how I can get a refund for these two months and if I can leave the contract?
Many Thanks
0
Comments
-
Do you have Internet now .
If so it pays to use the Plusnet forums .0 -
My 1st router didnt arrive. They sent me a router and it arrived the next day.
Turned out it was delivered to my neighbour who forgot they had it.
Are you in when the post comes? Maybe a neighbour?Censorship Reigns Supreme in Troll City...0
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