DVLA Medical Terrible Service Very Slow

missblue

My son still has not received his provisional licence or a unfit to drive letter. He is now 17 1/2 yrs, and applied 18 months ago. We had an appointment, he has met them and spoken to the medical case worker over the phone, he was told the GP report was not suitable and could he clarify with more information so past consultant reports were given and still waiting. We have now started looking at residential colleges for next year because we have had to assume he will not be able to drive to the local college as was originally planned.

It is totally beyond me how they can treat people with a medical need so bad - I am so glad there are forums like this around because knowing others are being treated the same and also think its unacceptable does take the personal sting of hurt out of it, I hope you all get the situation resolved soon and also maybe I am venturing into disney make believe here, but I hope the DVLA medical service gets hauled over the coals and they commit to reasonable time scales for paperwork to be assessed and if it's a difficult case they would be honest and open with what is happening.

usahdw762GY

We will soon be reverted to the dark ages with agencies like DVLA at the helm of Britain. Ive been waiting 18 months for my license and sent for numerous medicals which I have passed everytime, despite never having had a medical condition that would have prevented me from driving in the 1st place

WalterC

My specialist was given 6 (that's SIX) weeks to sign and return what DVLA Medical Group calls its CONSDEC form. So far, he has had 5 MONTHS, and several reminders from me via his secretary. Zilch. Too busy. Low priority, his secretary keeps telling me. Meanwhile DVLA refuses even to start considering my application for restoration of my licence (revoked for a medical reason (now dealt with) 11 months ago) until it gets its CONSDEC form back. PERHAPS THE FORM SHOULD BE A BIT MORE FORCEFUL, INSTEAD OF NERVOUSLY TELLING THE SPECIALIST IT "WOULD BE HELPFUL" IF HE WOULD DEAL WITH THE FORM within six weeks, and get paid £42 by DVLA for doing it. It's a simple form, which needs hardly more than his signature. How about telling the man he MUST deal with it inside 5 weekdays ON PAIN OF BIG PENALTY? After all, he could be condemning me to never driving again, whilst the DVLA washes its hands of the matter. Where was that again that we all live? A civilised democracy?

SilverArrowUK

Yes I have the same problem I told them of an eye condition I have and I was told 2 weeks max then I rang them back and then it’s 5 weeks and when I ring back again it’s longer. I then contacted my optician and asked them they said yes your fit to drive but you have to wear your glasses we do these tests all the time. So if an optician says that why is it taking them all this time?

SilverArrowUK

Is there anyone huger people can write to solve this

jc24965

My daughter had a seizure 30 minutes after taking her theory test - caused by the screen flickering when doing the hazard perception part of the test. She passed her theory test but had to hand in her provisional licence. Her neurologist was quite happy for her to resume driving after 6 months and confirmed to the DVLA that it was their equipment that had caused the seizure. She had been seizure free for three years before, and is still seizure free after the theory test. The DVLA have had her application since March. It took three months before they even looked at it and despite her neurologists approval, they still insisted on a medical. The was done a month ago. Still nothing! What's worrying her is that she is running out of time to get her driving test done before she will be required to resit the theory test again!! The system stinks.

System

I rang up and told them i had bipolar (whilst manic..) and they sent me a form but i lost it and my licence then got revoked. I reapplied for a new one and they again sent medical form (which i managed not to lose!) and i sent it off, took about 4 weeks then i got a letter saying my application was denied. So no driving for me (on the plus side the refusal did then entitle me to bus pass)

AliMT_2

This must be the worst government department on record. Email and letters not acknowledged.licence revoked for 3 months due to MH diagnosis. Took four and a half months to get it back. Then only issued for one year, so further problems reapplying again this year, due to consultant psychiatrist messing me about. Had to get GP to write letter to say I was fit to drive, so another 3 weeks unable to drive.
It appears that once you are diagnosed with a mental health problem it stays on record for life. I strongly dispute that I have a MH problem, not on medication and not, thankfully, still under the rotten MH system, though I suspect they will contrive some way to get me back.
Had requested an independent assessor review my complaint. Took dvla over one year to refer to him. Am now still not satisfied.

Leeclaret

I handed my licence back when I had an isolated seizure and had all test came back fine didn’t drive for 6 months did what dvla said I had to do re forms and other stuff comes to the 6 month which the specialist says I can drive again and they revoke my licence and can’t get an answer why all I’m getting off them is it’s wrong and it’s been referred back to the relevant department as a priority now 1 week later still nothing and after numerous phone calls also, they have admitted a mistake as happened but can’t tell me what is going on anyone else have this issue? Thanks

AliMT_2

I have the same problem in that mail from the DVLA is tampered with. Do not believe this is a mechanical sorting problem.