Can i cancel my contract? no phone signal in home

gjchester

NFH wrote: »

Find out whether EE had coverage a year ago at your home; they have removed thousands of transmitters recently, creating coverage blackspots that didn't exist before the merger of Orange and T-Mobile. .

As the OP has moved so TM will know the OP's billing address, what the network was like a year ago at an address they were not at may be pushing it too far.

NFH wrote: »

After 15 years with Orange, I'm switching to Giffgaff this week because of bad coverage all over London.

Think hard, O2 are crap at the moment, I'm on Tesco who also use O2, GRPS is the order of the day here and I'm only 20 miles from London, they seem in such a rush to try and get 4G in place that the 3G coverage is all lousy over the place. Local town centre used to be fine and now is ho hum. O2 store say they are improving it for 4G, which is useless for me as I can't get 4G on my phone.

macman

backhouse21 wrote: »

ouch, ok. I was hoping that there may be something that says the must provide at least a signal in your home but guess not. thanks all, i have some thinking to do.

As already pointed out, no provider guarantees 100% coverage.

Quiet_Spark

gjchester wrote: »

Think hard, O2 are crap at the moment, I'm on Tesco who also use O2, GRPS is the order of the day here and I'm only 20 miles from London, they seem in such a rush to try and get 4G in place that the 3G coverage is all lousy over the place.

3G works fine wherever I go in or around London on O2, however it is possible that O2 contract customers get priority over other users whose provider is simply leasing bandwidth.
Then again, it is also possible that Tesco aren't paying O2 enough for the bandwidth and therefore can't provide it.

gjchester wrote: »

Local town centre used to be fine and now is ho hum. O2 store say they are improving it for 4G, which is useless for me as I can't get 4G on my phone.

You can hardly blame O2 (who aren't even your service provider) if you don't have hardware that is capable of receiving what is on offer.

robbies_gal

i have a signal box occassionly it goes off but doesnt everything i just reboot it has been a god send seeing as i couldnt get a signal indoors

gjchester

Quiet_Spark wrote: »

Then again, it is also possible that Tesco aren't paying O2 enough for the bandwidth and therefore can't provide it.

Could be but the signal strenght bars drop as well as 3G suggesting its network signal related. If I had 5 bars and GPRS it could be bandwith issues, but thats nhot the case.

Yes it could be Tesco but its a known good area gone poor, not all areas, so seems to be location rather than service related.

Quiet_Spark wrote: »

You can hardly blame O2 (who aren't even your service provider) if you don't have hardware that is capable of receiving what is on offer.

My point was 3G service WAS fine, now its degraded in some location as O2 seem to be concentrating on 4G. I don't care what they do for 4G as long as it's not impacting 3G

NFH

robbies_gal wrote: »

i have a signal box occassionly it goes off but doesnt everything i just reboot it

That's no good if:

• It goes down during a call and you get cut off, particularly if you're on a call with a call centre and it is difficult and time-consuming to get through to the same person.
• You don't know it has gone down because you're not on a call and you miss incoming calls as a result until you notice it.

In any case, it can sometimes take a long time to come back online after rebooting it, at best within a minute or two, but at worst it takes several hours.