Rights for a refund

lee8040

We ordered some flowers online which offered next day delivery and our chosen date was on there choice of delivery dates. We paid but nothing never arrived and two weeks on still nothing. I have the company can only be contacted via email. I have sent several Emil's asking for refund but a week on I'm being ignored. Who can I contact for my rights and to make complaints about this company? I won't name the company yet

frugal_mike

How did you pay?

wealdroam

lee8040 wrote: »

Who can I contact for my rights and to make complaints about this company?

H.M. Courts Service?

Might be worth reading MSE's Consumer Rights guide and their How to Complain article first.

Have a read of their Chargeback article too.

lee8040

frugal_mike wrote: »

How did you pay?

Paid by bank card

Was only for £30 so don't want to go through a court for that small amount but still want it back

frugal_mike

lee8040 wrote: »

Paid by bank card

Was only for £30 so don't want to go through a court for that small amount but still want it back

Then have a read of the chargeback article that wealdroam posted above. You can try and reverse the charge on your card by contacting your bank.

robatwork

lee8040 wrote: »

We ordered some flowers online which offered next day delivery and our chosen date was on there choice of delivery dates. We paid but nothing never arrived and two weeks on still nothing. I have the company can only be contacted via email. I have sent several Emil's asking for refund but a week on I'm being ignored. Who can I contact for my rights and to make complaints about this company? I won't name the company yet

If they are a company based in the UK then they have to publish a real live address as well as other contact details.

Post us the website and we will look into it.

Loved your typo of "Emil" too.

lee8040

robatwork wrote: »

If they are a company based in the UK then they have to publish a real live address as well as other contact details.

Post us the website and we will look into it.

Loved your typo of "Emil" too.

http://www.hallmarkbouquets.com/


theres an address but no phone number

bod1467

http://who.godaddy.com/whois.aspx?domain=hallmarkbouquets.com&prog_id=GoDaddy

Try the chargeback and hope. If it is more than 15 days since order date then no-delivery is a valid chargeback reason.

hollydays

They do infer they are a Dutch company
What date was the delivery arranged for

I see this on their website.. Makes no sense whatsoever-

Card Surcharge: I accept to pay the card surcharge
A card processing fee of 75p has been added to help keep costs down, Thank you.

wealdroam

hollydays wrote: »

They do infer they are a Dutch company

Do they?

They do say Fresh Flowers from Holland Everyday on every page, but from their Contact Us page:

Postal Address: Unit 1 Tudor Works, Beaconsfield Road, Hayes, UB4 0SL

hollydays

I did know that. But they are clearly not a straightforward company.
That's why I used the word infer.