Recompense?

pinstrypsoldier

Hi guys! :j

Here is my issue: I moved from house A (lets say) to house B. While I lived at house A, I was with NPower, house B was with Eon and I wanted to keep NPower, so I made all the arrangements to change the supplier. Everything went fine apart from the fact that I started the process at the end of August, and they still have started supplying my Gas yet. :mad:

I do have gas, but on my NPower account it only shows as supplying Electricity, and Eon (the previous supplier to house B, where i now live and where I'm having this issue - keep up! :rotfl: ) also are no longer supplying my Gas.

Anyway! I have called NPower about 5 times (once a month on average) to get this sorted, and the second to last time I called, they said they would log it as a complaint so it gets dealt with faster. I was supposed to get a call back the next day and never did. No correspondence, no nothing. The last time I called them it turned out the last tenants in this place had the exact same issue and THEY logged a complaint also! What NPower did, is instead of logging a new complaint, they put it under the previous tenants complaint reference which is why i didn't get any call back/correspondence! :mad:

So! My question is this: Since it's been 5 months, and we haven't paid any Gas (although we have been putting money aside for it, but we don't know how much we're using!), eventually we are going to get a very high bill. None of this is our faults. We have tried time and time again to get this sorted. Do you guys think we would be able to get some kind of money off, or compensation for this? I cant guarantee I'm going to have all the money required for the bill (because i have no idea how much Gas we've been using!). Could i talk to NPower and say "i expect some kind of recompense for this blah blah blah..."?

Sorry this is soo long, just wanted you guys to know how much hassle it has been (still isn't sorted yet!), and whether based on the situation, you think this would be possible.

Thanks guys!
Pinstrypsoldier :beer:

matelodave

Of course you know how much you are using - you just go and look at the meter. If you do it regularly you can take the earlier reading away from the latest reading and "voila", that's how much you've used - easy isn't it.
You then multiply what you've used by the unit cost and you get how much it's cost.
I'm not saying that you haven't had a bit of hassle but you can't say you don't what your using or how much it's costing and so you can't complain if you haven't put enough away

SammenForLivet2

Wow! If I was you, and with that issue described, I would be looking to switch away from N-Power.

However, you may want to contact E-On, to see if there denying your move, as you will have a debit balance with them.
E-On won't allow you to move away until you pay them (I'm afraid)

nPower

pinstrypsoldier wrote: »

Hi guys! :j

Here is my issue: I moved from house A (lets say) to house B. While I lived at house A, I was with NPower, house B was with Eon and I wanted to keep NPower, so I made all the arrangements to change the supplier. Everything went fine apart from the fact that I started the process at the end of August, and they still have started supplying my Gas yet. :mad:

I do have gas, but on my NPower account it only shows as supplying Electricity, and Eon (the previous supplier to house B, where i now live and where I'm having this issue - keep up! :rotfl: ) also are no longer supplying my Gas.

Anyway! I have called NPower about 5 times (once a month on average) to get this sorted, and the second to last time I called, they said they would log it as a complaint so it gets dealt with faster. I was supposed to get a call back the next day and never did. No correspondence, no nothing. The last time I called them it turned out the last tenants in this place had the exact same issue and THEY logged a complaint also! What NPower did, is instead of logging a new complaint, they put it under the previous tenants complaint reference which is why i didn't get any call back/correspondence! :mad:

So! My question is this: Since it's been 5 months, and we haven't paid any Gas (although we have been putting money aside for it, but we don't know how much we're using!), eventually we are going to get a very high bill. None of this is our faults. We have tried time and time again to get this sorted. Do you guys think we would be able to get some kind of money off, or compensation for this? I cant guarantee I'm going to have all the money required for the bill (because i have no idea how much Gas we've been using!). Could i talk to NPower and say "i expect some kind of recompense for this blah blah blah..."?

Sorry this is soo long, just wanted you guys to know how much hassle it has been (still isn't sorted yet!), and whether based on the situation, you think this would be possible.

Thanks guys!
Pinstrypsoldier :beer:

Hi Pinstrypsoldier

Thanks for your post. We're sorry to hear you've been having some issues. If you could send me an email to the email address showing on our profile page we'll be happy to look into your complaint for you.

Thanks
David

pinstrypsoldier

nPower_company_representative wrote: »

Hi Pinstrypsoldier

Thanks for your post. We're sorry to hear you've been having some issues. If you could send me an email to the email address showing on our profile page we'll be happy to look into your complaint for you.

Thanks
David

Hi David, and thankyou for you assistance but I have neither the patience nor the energy to write an email to you for the exact same thing again. I dont see how it'll help considering I've technically logged 2 complaints with you company (I realise its not YOU specifically) and nothing has happened. Not a single thing. If it isn't by the end of this month, I'm just going to switch.

pinstrypsoldier

QThanks for your help yangptanfoblahblahblahwondfoiwnnf or whatever your name is.
I don't see how emailing an MSE rep is going to be any better than calling NPower direct every month for 5 months, and logging 2 complaints (because they couldn't log the first one correctly).
I have now read the meter as suggested already by a previous poster, so your repeat "advice" regarding that was a waste of time. In fact, your entire post was a waste of time as it seemed to do nothing but berate me. I should be compensated because NPower haven't been providing the service i asked of them within reasonable time (and still haven't), and i shouldn't have to do all the running around to get them to do their job. The last 5 months have indicated a lack of care and customer service. If i cant, i cant. Im not skint, i run a budget and i have the money to pay whatever they ask for, it just hasn't been BUDGETED for. It's in their own interest for them to own up and provide some kind of "good will" gesture/recompense if they're bothered about keeping a customer they've been messing about for the last 5, nearly 6 months.

(Text removed by MSE Forum Team)

barncopxx

I doubt you will get any recompense as this involves giving money back which means less profit for them!

Strebor

barncopxx wrote: »

I doubt you will get any recompense as this involves giving money back which means less profit for them!

I had awful trouble for whole year contract. They never sorted the problem and passed it on in the switch, but at least the new supplier sorted it within a couple of months; still not perfect. So now I refuse dd based on their systems incompetence.

The fact that admin is so poor and systems don't project real but over estimate that I decided to try and do something about it and set up an e-petition. Please sign if you can.

Cheers
Steve

http://epetitions.direct.gov.uk/petitions/56280

pinstrypsoldier

Further to this yangpangtingtong, im not "accruing interest" as Gas isn't part of my account, which is the enitre problem. They cant "cut me off" of something they are neither officially supplying or charging me for yet, now can they?

Besides which, i have worked out the meter reading and im well within budget. Like i said, it's not about not being able to afford it, its about being compensated for the amount of time and effort of sitting through hours (yes hours) of hold music, repeating my problem to 5 separate call centre staff, logging a complaint only to find out it was logged incorrectly, logging another one, having to sit and try and work out the bill for myself, and taking crap off some pleb on this forum.

pinstrypsoldier

Strebor wrote: »

I had awful trouble for whole year contract. They never sorted the problem and passed it on in the switch, but at least the new supplier sorted it within a couple of months; still not perfect. So now I refuse dd based on their systems incompetence.

The fact that admin is so poor and systems don't project real but over estimate that I decided to try and do something about it and set up an e-petition. Please sign if you can.

Cheers
Steve

Thanks Steve, you're absolutely right, and i have signed the petition.

pinstrypsoldier

matelodave wrote: »

Of course you know how much you are using - you just go and look at the meter. If you do it regularly you can take the earlier reading away from the latest reading and "voila", that's how much you've used - easy isn't it.
You then multiply what you've used by the unit cost and you get how much it's cost.
I'm not saying that you haven't had a bit of hassle but you can't say you don't what your using or how much it's costing and so you can't complain if you haven't put enough away

Thanks for this matelodave. I have worked out the cost now and im well within budget. I would say that it's miles away from being as easy as you allude to. You have to work out each months "primary cost percentage" then the "secondary cost percentage", subtract this and that, times left and right etc. But i know now. The issue still stands, but at least i know how to re-direct funds on my budget. Thanks again