Mobile Phones Direct - Avoid!

Jan76

Beware of taking out a contract with this company. The deals look great on the compare sites BUT I have found it impossible to do something as "simple" as keep my old number!
Very poor (non-existent) customer service - avoid like the plague.

Tallaght

What is your current deal ?

Jan76

Previous contract with Vodafone £22 p/m 600 mins calls, unlimited text
New contract £33 p/m unlimited calls & text , 1GB data, new Iphone 5s,

gycraig_2

if the contract youv done is vodafone to vodafone then you should of done a upgrade.

if this is the case ring vodafone get your number ported onto a pay as you go sim card, then get it ported onto your new sim.

alternatively just ring your old network get a pac code then give it to your new network. they are just selling contracts for major networks once the contract is sold they really wont care and anything customer service wise is through the networks

Jan76

Thanks gycraig I've rung vodafone and started the process of moving to PAYG but it will take 30 days

gycraig_2

Jan76 wrote: »

Thanks gycraig I've rung vodafone and started the process of moving to PAYG but it will take 30 days

ask them why its gonna take 30 days, it may be easier for you to pay 1 bill and get it done tommorow.

mobilejunkie

That's because they have misunderstood and asked to terminate the contract, moving to a PAYG to keep the number by the sounds of it. Should've asked for a PAC code and moved it straight away to PAYG with a different network so they can move it back to Vodafone again.