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BT infinity install question
ChumpusRex
Posts: 352 Forumite
I'm hoping that someone here will be able to give a bit of advice about getting BT's infinity fibre service installed.
The property is a new build flat. However, there is no "master socket" in the flat.
When the BT engineer came to install the broadband, he took one look at the 2 phone sockets in the flat, and said that he couldn't continue and that was that.
BT have said that they will send another engineer out to see what they can do. Since the first appointment, I have now found the master socket. All the master sockets for all the flats are in a tiny cabinet deep in the basement of the building.
Having read the installation instructions, the instructions say to ensure that you have power next to the master socket or an extension lead. Well, that doesn't help in this case. There are no sockets in the basement room, and I can't go leaving an extesion lead from my flat along the corridors and down the stairs.
Similarly, they say that the hub needs to go next to the modem, or they can install a data extension cable which can be up to 30 meters. In this case, it'll need at least 40 meters of cable, and it will need to go through a number of concrete walls and under a number of floors.
Is there anything that I need to do before the next engineer comes round, and what do you think they might be able to do?
The property is a new build flat. However, there is no "master socket" in the flat.
When the BT engineer came to install the broadband, he took one look at the 2 phone sockets in the flat, and said that he couldn't continue and that was that.
BT have said that they will send another engineer out to see what they can do. Since the first appointment, I have now found the master socket. All the master sockets for all the flats are in a tiny cabinet deep in the basement of the building.
Having read the installation instructions, the instructions say to ensure that you have power next to the master socket or an extension lead. Well, that doesn't help in this case. There are no sockets in the basement room, and I can't go leaving an extesion lead from my flat along the corridors and down the stairs.
Similarly, they say that the hub needs to go next to the modem, or they can install a data extension cable which can be up to 30 meters. In this case, it'll need at least 40 meters of cable, and it will need to go through a number of concrete walls and under a number of floors.
Is there anything that I need to do before the next engineer comes round, and what do you think they might be able to do?
0
Comments
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What they can do is convert the cellar master into a plain junction and install a master socket in your flat. I can't see any reason why they wouldn't do that but Openreach are not renowned for being overly helpful or considerate to consumer need.0
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Kwikbreaks is correct, that is the simplest and possibly only way to get infinity in your flat.
One of these would be used in the basement to connect the incoming cable to the cable going up to your flat. http://www.run-it-direct.co.uk/BT80A.html
Then an NTE5A master socket would be fitted in place of the first socket in the flat. Just as an aside I hope the socket in the basement is an NTE5B, without a socket for a phone.
Hopefully the next engineer will be more helpful now that he will be able to see the master socket and the remedy.0 -
Update: The installer basically just said "Ignore the master socket in the cellar" and he didn't touch it.
He then just installed a VSDL faceplate on my chosen socket and just said "don't use any of the other extensions or you might get interference".
Quick, simple and painless. Now getting 76 Mbps down and 20 Mbps up. Nice.0
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