refund for custom made shirts

Falc

mattyprice4004 wrote: »

Even leaving the legal part to one side, it's not really fair to order a custom product they couldn't resell and return it anyway.

I received some other shirts from them that had a manufacturing fault (collar fabric coming out from the stitches, so not wear-and-tear, but they refused to fix it saying over 60 days had passed) I was hoping to send this order back to express by annoyance with the previous one.

The website is from the UK not the far east.

Thanks for you replies.

Leo2020

I'm hoping you didn't buy them just so you could send them back? You wanted them originally right? Otherwise it was a waste of money on your part.

Brooker_Dave

Nation of messers and time wasters.

No wonder everything is so expensive

ThumbRemote

It depends how they were custom made.

If you just selected options from a drop-down box for size, colour etc, this is not "the customers own specification" as per the DSRs. However, embroidery to a pattern you gave them would be.

transient

Leo2020 wrote: »

I'm hoping you didn't buy them just so you could send them back? You wanted them originally right? Otherwise it was a waste of money on your part.

Yeah someone is just going to buy something just toi send it back......some idiots on here

vuvuzela

transient wrote: »

Yeah someone is just going to buy something just toi send it back......some idiots on here

Well that's how this came across...

Falc wrote: »

I received some other shirts from them that had a manufacturing fault (collar fabric coming out from the stitches, so not wear-and-tear, but they refused to fix it saying over 60 days had passed) I was hoping to send this order back to express by annoyance with the previous one.

The website is from the UK not the far east.

Thanks for you replies.

Leo2020

vuvuzela wrote: »

Well that's how this came across...

Well at least I'm not the only idiot!

bod1467

ThumbRemote wrote: »

It depends how they were custom made.

If you just selected options from a drop-down box for size, colour etc, this is not "the customers own specification" as per the DSRs. However, embroidery to a pattern you gave them would be.

This.

OP - please define exactly how these shirts were "custom made".

InsideInsurance

So you had rights under the SOGA that they didnt honour which is a much more understood, embedded and honoured set of rights and so you ordered more items to try and use the less well known and more often disputed DSR rights to punish them?

As others have said, cancellation rights dont exist for custom made items and I would double check that they are actually a UK company anyway as just because they have a "uk website" doesnt actually mean they are a UK legal entity