Tiscali (TalkTalk) email SNAFU

mikewill34

My customer was having issues with his tiscali email.
He contacted TalkTalk and they could not help, even suggested he contact M$, but fortunately gave him a dud number.

On my visit last night ...

Surprise #1
Logged into webmail as {UserName}@tiscali.co.uk to confirm account details correct.
First page said "Welcome [EMAIL="philip.dexter1@btopenworld.com"]philip.dexter1@btopenworld.com[/EMAIL]"
Who the heck is Philp Dexter"? Not my customer ! Not even a tiscali email address !
Fixed this, then...

Surprise #2
Mail sent to {UserName}@tiscali.co.uk bounces with a message :-

The following message to <mshill926@ymail.com> was undeliverable.
The reason for the problem:
5.3.0 - Other mail system problem 554-"delivery error: dd This user doesn't have a ymail.com account (mshill926@ymail.com) [-5] - mta1483.mail.bf1.yahoo.com"

How the heck is mail to my customer's tiscali email address being routed to [EMAIL="mshill926&#64;ymail.com"]mshill926@ymail.com[/EMAIL] ????
Looking at the headers of the bounced message only shows servers in as *.opaltelecom.net, which is TalkTalk's business brand.

mikewill34

Eventually tracked it down to him have a forward set to mshill926@ymail.com

I also some phishing/scam emails in his send and deleted items from the mysterious Philip Dexter, so I suspect he had been a victim of this.

Why the heck the TT support staff could not look at this beggers belief.