orange unlock phone code services issues

samsungs2 · 8 January 2014 at 11:42AM

Requested unlock code for Samsung s2 in mid October 2013, told £30 and 14 days.
14 days gone no code, then told it should have been 60 days, "But that's ok you only have 50 days to go sir!"

Phoned them up just before the 60 days to check all was still going through... I was then told the code was emailed to me 25th Nov 2013 and should have received it?. The code would be re-emailed or hear from them in 72hrs. (the 60days deadline was 25th Dec 2013)

Now way past the 60 days (03-01-14), called them again... Don't know why this hasn't been received. Confirmed the email address, OK and IMIE...They had the wrong IMIE code so someone else's phone was unlocked. "We'll refund the cost for unlocking and email you the code in the next 48 hrs"
Guess what still no code.

All I want to do is swap to a sim only contract O2, save a bit of money and better coverage for where I work and live.
The phone was faulty and replaced a couple of months before the request under the insurance and out of the main contract so no need to upgrade it.
Would be great to have some good advise, considering playing the with holding information card and demanding the last 3 months of bills back.
Is it worth contacting citizens advice etc?
Many thanks to anyone's advise
P.S. another 24hrs gone by with no code