No new Home Hub with new BT internet contract!

Cosmic_Poppy

Has anyone taken out a new contract recently for Unlimited Internet with BT? My old contract expired in Nov 13, I agreed to a new one on 18th Dec & expected a new Home Hub 4 as per their advert on their website. I told the customer service advisor who was dealing with my new contract that there was an issue with the hub & he said to phone their technical dept & they would investigate. The tech dept. have refused to replace my Home Hub 2 as there is no fault! Can anyone help, surely it's new contract new Hub as per advertised?? :mad:

kwikbreaks

Most ISPs only issue new kit to new customers unless the old equipment is faulty. Even then there is often only a limited period guarantee unless the service will only work with their equipment (eg VM cable).

Often reps on the phone will verbally promise just about anything to seal a deal but it somehow the promise doesn't get recorded in the order and doesn't turn up.

anotheruser

You could make a fault with it.
Would have to be something hardware related though.

macman

There's very little that the newer HH will do that the HH2 won't.
If you really want a newer one, there are hundreds on ebay from a fiver upwards.

Gordon_Hose

macman wrote: »

There's very little that the newer HH will do that the HH2 won't.
If you really want a newer one, there are hundreds on ebay from a fiver upwards.

THis. Ebay is the way forward. I did this on my old Sky Broadband, they wouldn't give me an N router as my old G router was fine. So I bought one from Ebay for less than a tenner.

BT_company_representative

Hi Cosmic Poppy,

Use the contact link in my profile to send over your details and we'll be happy to look into this for you.

Thanks

Neil