Sky 3d & phone line query - just upgraded

November2

Hi, finally switched everything to Sky in December and had a nice new HD box and phone line installed. Phone line wasn't connected to box although it says in all the paperwork it must be, however is it true it just does it wirelessly now, so it's something I shouldn't be worrying over? 2nd query is I have a 3d tv yet can't watch the 3d channel, I know I can't watch films/sport but should be able to watch general programmes. Went online and 'activated' it by adding it 'free' to my Plus Extra package but still the message I need to upgrade comes up. Any ideas?

macman

Phone connection is contractually required for 12m, but this is not enforced, most of the installers couldn't give a monkey's about it.
However if you have Multiroom, all boxes must be connected, to pass the callbacks.
I believe the newer boxes can cross check via the network connection.

teddysmum

When I signed up (Sky, bb and phone) I asked specifically about this , as having a trailing cable put me off years ago. I was told that, as the new boxes have wifi connections to the broadband router, there was no need to connect box to phone. (I only have one box)

November2

Hi, that's what I thought re wireless, neither the tv engineer or the phone engineer mentioned a wire to the tv box. Will leave it as it is. Any help re the 3d appreciated as a quick Google has thrown up quite a few people in the same boat and Sky Cusatomer Services coming in for some slating, so would rather avoid having to phone them.

Moneymaker

macman wrote: »

However if you have Multiroom, all boxes must be connected, to pass the callbacks.

Only if your installation was carried out before December 18th, 2013.
(See proof on SatCure site. It's in one of the recent blogs. Probably the Christmas one.)

[Deleted User]

November2 wrote: »

I have a 3d tv yet can't watch the 3d channel, I know I can't watch films/sport but should be able to watch general programmes.

There are very few "general" programmes in 3D and, even if you did have Movies and Sport, a lot of the 3D channel's output is pay-per-view for everyone.

November2

Hi, thanks for all replies. I went back into my Sky account and realised to activate the 3d I had to go through the whole process of purchasing it (at £0) adding it to basket, clicking terms etc, and it now works. Prior to this following Sky instructions I just clicked 'turn on' which obviously didn't register it at all.