Can you cancel a contract midway through if the network service is awful?

NFH

chanz4 wrote: »

Depends are the contracts registered at home or the office? They only say about home.

No, it makes no difference where the contracts are registered. A mobile phone is designed to be used in multiple locations. If a consumer makes a transactional decision to enter into a contract based on existing coverage provided in a particular location where they need to use it and that coverage is later unreasonably withdrawn, then it makes no difference whether that location is home, work, the gym or any other place frequented by the consumer.

grumbler

I guess chanz4's point was that SoGSA doesn't apply to business contracts.

Just_Want_to_Live_Life

Please be careful how you deal with this. In 2007 I had a similar problem with 3, they agreed to terminate the account. I got a new phone from o2 and started again. In 2010 when I did a credit search I found a default from 3, I enquired about it and was informed it was because the account had been terminated so I had no monthly costs to pay but still had to pay line rental until the end of the contract. They claim they had sent letters, I did move 3 months after cancelling the contract but in the time up until then received nothing. I spoke to several people from 3 and Lowell and was constantly told different things including they would pursue the claim beyond the 6 year period after the default and they were actually unable to remove defaults from credit files, in the end I went to the ombudsman. I said I would pay the initial line rental charges as a goodwill gesture (about 80) but would not be paying the nearly £200 of added fees, in return I wished for the default to be removed from my credit file. After examining all the evidence the ombudsman agreed it was a fair offer and a recommendation was made for 3 to accept. They didn't accept and instead offered that I could pay the £80 and it be marked as settled. The ombudsman said they can only make recommendations and 3 do not have to do it. I went to CAB who advised to let the default run which I have and it will come off in under 12mths. It bugs me as it is the only negative on my credit report.

WTFH

Is it a personal phone or a company one?

NFH

grumbler wrote: »

I guess chanz4's point was that SoGSA doesn't apply to business contracts.

It is true that some of the Supply of Goods and Services Act 1982 doesn't apply to business customers but Section 13 does.

chanz4

Contracts are not guaranted to work in all area's , and not from faults.

NFH

chanz4 wrote: »

Contracts are not guaranted to work in all area's , and not from faults.

That's not the point.

thingsmustchange

Hi
I don't know if this is any use but I have a problem with Tesco mobile (O2) similar to yours only it's been about 4 months for me. There is an isn't a 'fault' with the Network in my case - Use the O2 live status checker - mine tells me I have good signal strength & no faults - indeed I do 4/5 bars most of the time. The problem is the mast is overloaded so I can't use data at all, texts sometimes send/receive, calls sometimes connect but when they do frequently cut out. Rewind to 6 months ago I had perfect signal, Tesco say they are powerless as it is down to O2 to provide the capacity/update it but they are busy with 4g...in addition apparently O2 and Vodafone embarked on a plan to share masts so some people in some areas service will suffer as masts are removed as capacity is not increased but customers are doubled. (according to Tesco/O2)
Might help
Leonie

http://status.o2.co.uk/

Official wording:

Sorry we are experiencing high service demand in this area
A mast close to your location is experiencing a high level of demand for service. This can cause intermittent service for calls, texts and data. We’re working to improve it as quickly as we can. Sorry for any inconvenience.
Updated 11:00 (refreshed hourly). Recent faults might not show yet.

• Normal coverage for Voice, text and email (2G) Making calls, sending texts, using email on your phone.
  Good indoors and outdoors.
  
  
  
• Normal coverage for Mobile internet and voice (3G)
  Fast networking. For smartphones, dongles and tablets.
  Good indoors and outdoors. Good for mobile broadband.
  
  
  
• Normal coverage for Mobile Internet (4G) Seamless connectivity and mobile internet.
  Sorry, we do not have coverage here.
  
  

Hairymonster

Quick update; Basically got a letter from O2 saying the network coverage in your house area is excellent with no faults, we can't comment on business use as not a business phone.

Complete lack of empathy from O2- just basically a stuff you it works at home. It was easier for me to take this phone out as a personal phone rather than through the business.... and I am sure there are 1000's of mobile phone users the length and breadth of the country using their phone for work purposes.

At the same time also received a letter through saying they are increasing my tariff in line with inflation... thought I may have had a get out clause with the new ofcom regulation but apparantly that's just for new contracts taken out after 23rd January 2014 :-(

so I'm stuck with a network that doesn't work in my work, with a number that various and multiple clients have, and is on all of my business cards!!!!

So P!55ed off with O2- awful customer service, awful network

Prof_Moneypenny

I too am in the same situation I pay for unlimited mobile phone and data and am stuck in a contract till Oct 2014. I have recently moved to another area of the country and the service is appalling I just cannot use my mobile for calls hardly at all and the 3G service is non-existent. I have spoken to O2 who agree the service is not good and they were going to get engineers to look into improving the service. I wanted to change to a more appropriate tariff rather than cancel. I am disgusted that these companies can continue to charge for a service they are simply not providing. Their answer was to use the TU Go app which I do use but only because Sky provides a good Wifi service. To add insult to injury they sent me a text yesterday to say they were make some price changes and increasing my tariff by 2.7% inline with inflation. I am furious with O2 and after being a loyal customer for 15+ years I shall be leaving in Oct 2014. There surely must be some breach of the Supply of Goods and Services Act 1982?