Ending a mobile contract on completion

lininjim

As I understand it, I signed a contract to pay my provider 24 months x £25 for them to provide a service.
They have fulfilled their side of this and so have I. I have no quibbles with them at all but when it ends in March 2014 I want to stop (it is for a sim in an iPad)
As my contract is for 24 months @ £25, why do I have to actually remember to cancel this the month before it ends, or face having it become a 25 month+ contract?
Surely at around 23 months they might remind me it is coming to an end and ask if I want it to roll over, rather than automatically do so?
Fortunately on this occasion I have time to cancel it in time, but it seems odd that they roll it over automatically and get upset if I cancel my direct debit without giving them another 30 days. After all, I have fulfilled my side of the contract by paying them the 24 months, why do they get upset when I just stop paying (or will do, in this case)?

simax

The T+C's state that YOU must end the contract by giving 30 days notice a month before the end of the contract. Not them. YOU.

They won't hold your hand. It's your responsibility to cancel it.

lininjim

Cheers for that. I know I have to do it, it just seems a strange thing to me.

StuC75

The 2 years was just the minimum term, then it reverts to monthly as per the contract that you signed (you did read that?)..- after all the supplier then hopes that you just revert to a rolling contract..

If they were to contact you, then most it would be to sell more services or look to tie you in to a fresh term / upsell to justify there need to contact you again (Sales \ Retention Targets).

As for the notice it tends to be a 'minimum' notice period of 30days (longer 'can' be given), and many suppliers will state that they can only accept this notice

grumbler

lininjim wrote: »

...As my contract is for 24 months @ £25, why do I have to actually remember to cancel this the month before it ends, or face having it become a 25 month+ contract?

Because the contract you signed (without reading) is in fact open-ended and 24 months is the minimum term.

lininjim

Yeah, I know, I'm not trying to wriggle out of anything either, it's just the wording is poor, it should really say minimum 24 months. Now to try to find a way to contact Three without ringing them. I hate speaking to them on the phone.

macman

Phone contracts have worked like this ever since they were first available in the 1990's-they have never just cut subscribers off at the end of the minimum term!
It does say that it's a 24m minimum term.
Email contact details are clearly shown on their website...
https://www.three.co.uk/Contact_us/Email_us

superbigal36

Imagine the forum meltdowns if people started getting cut off at "contract end dates"