Need advice on how to proceed with very.co.uk

WTFH

It is fully functional. One dead pixel does not mean the computer doesn't work.

Also, is it dead or stuck?

This may help:
http://www.ronbenmultimedia.com/support/What_is_an_acceptable_level_of_dead_pixels.htm

WTFH

Here is HP's document on it

DM111

It is a constant green dot on the screen on a brand new item I don't think that is acceptable

shakeitright

I had exactly the same situation,even the same brand laptop,only with Littlewoods(same company as Very), a five minute phone call to HP,who gave me a number to give to Littlewoods,I then had a new laptop and the original retuned within 48 hours,I was informed that although your contract is with the retailer,the retailer has a right to examine the goods and it would save time if I dealt with HP rather than Littlewoods.

DM111

Was it the same fault because with what I'm now being told in this thread HP may not recognise it as faulty

shakeitright

1 dead pixel,Hp did say "only one" but I stated that a brand new item shouldnt have any and they gave me a returns authoristaion code,good luck

WTFH

OK, a green dot is not a dead pixel, it's a stuck one.
http://www.howtogeek.com/130826/how-to-fix-a-stuck-pixel-on-an-lcd-monitor/

shakeitright

I tried the solution mentioned above as mine was a red pixel,it didnt work,

DM111

WTFH wrote: »

OK, a green dot is not a dead pixel, it's a stuck one.
howtogeek.com/130826/how-to-fix-a-stuck-pixel-on-an-lcd-monitor

Thanks but I've tried that and it didn't work

Jim_Jupiter

Have you specifically tried to return it under DSR?