Sky actual monthly increase is £6.50 not £2.50!!

Conj

Hi

I'm new to this site, and was just wondering if anyone else had encountered this.....

My bill increased by £2.50 earlier in the year- something I wasn't happy about, but like many just accepted. I phoned up Sky back in early December, as I had seen a number of deals that I was interested in. After an hour on the phone, I had pretty much agreed to get sky line rental, unlimited broadband, sky multiroom as well as sky entertainment extra, adding about an extra £30 a month to my bill. Whilst on the phone call, the young man who I was speaking to was trying to find the best deal he possibly could However, he ran into a problem when he couldn’t activate one of the deals because there was ‘already a credit on my account of £4 a month.’ I was surprised, as I had absolutely no idea why I would have a credit on my account of £4 a month.
I was then informed that Sky had done me a really good offer by applying a '£4 monthly credit to my account, as it had protected the cost of my bill increasing by £6.50 a month to only increasing to £2.50 a month until December 2014 when the protection would end.' I find this absolutely disgusting, and I also think that it is potentially illegal. From what I can gather, rather than informing me of the increase by £6.50 a month (a staggering £78 a year! And for what?!), and this would be subsidised for a period of time, the letter that Sky wrote to me told me that the increase was only £2.50, with no mention of a monthly £4 credit. There is also no mention of any £4 credits on my bills. Surely this is illegal to do without informing me? If Sky had wrote to their customers informing them that the increase was actually £6.50, but would be subsidised, they would have had a lot of angry customers, and I’m sure a lot of customers would have left. Instead, they have falsely informed me of the actual price increase, and without me knowing, changed my bill to add in a £4 credit that I knew nothing about.
I was just wondering if this had happened to anyone else??

macman

Any new deal will always end any existing discounts, so presumably the new deal terminated your existing £4 discount?
What I can't compute is why you phoned up to haggle about a £2.50 increase, and then agreed to a £30 pm increase in your monthly bill?

Conj

That's the thing, I didn't have any deal on my account to begin with that gave me a £4 discount every month. I previously (about 18 months ago) had a 50% discount for 12 months which was itemised on my bill. This ended, and I went back to normal price of £50.50 a month. After the Sky increase of £2.50 a month, it went up to £53.

I didn't call up to end the contract, as I mentioned in my first post. I called up because I wanted to add to my package. I was quite prepared to pay the extra £30 a month to get my line rental, broadband, etc etc.

The bloke on the phone told me that the £4 credit was due to the new increase in price that customers have been hit with. He said that all cutomers now had this additional £4 credit on their account, so that they wouldn't get hit with a massive increase now, but this would expire in December 2014. But how many people actually know about this?