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Virgin media only one to offer cancellation without penalty on price increase ??
GeekWizard
Posts: 14 Forumite
Hi friends,
Virgin media claimed on the phone that they are the only one to offer cancellation without penalty on price increase.
Is this true ?
Virgin media claimed on the phone that they are the only one to offer cancellation without penalty on price increase.
Is this true ?
0
Comments
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It is certainly true since 2009 they have always advised customers (when there is a price increase) that they will allow a no-penalty exit from any minimum term in their letters - with the caveat that this offer is valid for 30 days from receipt of the letter.
Other carriers have been less up front, but I have heard no penalty exits were at the discretion of the operator (as a goodwill gesture only)
That said, OFCOM plans to add this to all telco licences sometime in 2014, making it a 'right' of termination.0 -
Yes, and you can ring up retentions in light of the letter and they'll offer you a deal."Whenever you find yourself on the side of the majority, it's time to pause and reflect." - Mark Twain0
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That said, OFCOM plans to add this to all telco licences sometime in 2014, making it a 'right' of termination.
When does this come into effect? And this would be enforced on new contracts after the law comes into place.. ?0 -
Planned for sometime this year, won't be 'law' though.GeekWizard wrote: »When does this come into effect? And this would be enforced on new contracts after the law comes into place.. ?0
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