Online retailer refusing to offer refund on January sale items.

unholyangel

ernie-money wrote: »

Yes I do have proof of postage, and I know that I returned the items within 14 days of receiving them, but possibly not within 14 days of them despatching them, and I also don't know exactly how long it took before they received them...

I did however also call them before I returned the items, and asked how to proceed. At that point they emailed me a free postage returns label, so I guess that should suffice as proof that I had notified them that I wanted to return the items? Sorry - I realise now that that probably was important, but that only just came back to me!

And - I should probably add, that they at that point didn't mention anything about only offering exchanges or credit notes for sale items either!

It goes by the date the "communication" was sent, not received.