Orange / EE unable to send or receive MMS messages

SimonD316

I'm after some advice on where I stand with an issue I'm having with Orange / EE as they are these days.

So, some time ago I realised my iPhone is unable to send or receive MMS messages. Not a massive problem but something that's really annoying. When I send them, I just get a 'Not Delivered' message. When I receive them I get a link to view them online with a password.

Orange's advice was to reset network settings... didn't work
Upgrade to iOS 7... didn't work
Resetting network settings after iOS 7 Upgrade... didn't work

I'm lucky enough to have an iPhone provided by work, so I swapped the SIM cards over. The work SIM can send MMS messages, the personal one can't - in either handset.

So I called orange and went through this with them, and they sent a new SIM card out. Didn't work.

I called again on 20th December, and went through everything again. I was told it was being logged as a single user fault, and I would get a call back within 48 hours... and it's still not working

I'm tempted to tell them where to stick it, but my 24 month contract runs until October...

Any advice what I should do now?

Jon_01

Get then to check you have the mms service active on your acc, it sounds like it's not on there if you're getting those message.

SimonD316

Jon_01 wrote: »

Get then to check you have the mms service active on your acc, it sounds like it's not on there if you're getting those message.

That was my first thought, but two people have checked, and sent the settings through to the SIM card.