Trying to return an EE phone - 27 days later and a Jiffy bag has arrived!

martin.cat

I had same problem with T Mobile despite numerous conversations and emails to return phone. My Sony SP had rubbish wifi reception which even Sony advised returning the phone.

My wife also had same upgrade and same problem with her Sony SP but her bag came straight away but mine never came.

They obviously have a system problem because I don't believe all the people that I spoke did nothing

Anyhow the special bag just has a label on with a barcode and you still have to pay postage. So I returned mine special delivery using that address with letter inside. About 3 days after return I got a text saying they had it. Both my wife and I never got called to arrange another upgrade and they never put us back on old tariff. We instead had to chase and after the hassle I left

I can't remember the returns address but think it was Milton Keynes

I would just ask for it when you ring next

simax

ladymagpie wrote: »

All calls are recorded so when I send my phone back I'm going to request the recordings of the calls under the data protection act and do a complaint to CISAS if they can't offer me decent compensation.

Wrong. Not all calls are recorded. Only 1 or 2 in 10 calls are recorded and they are kept for only 10-14 days or so.

ladymagpie

Day 27 and finally a bag has arrived! Wrapped the phone in a full roll of bubble wrap and going to post it tomorrow afternoon.