Energy supplier broke into my house

myright

I never refused a meter reader coming to my house at any point. Only time I missed one guy who came twice to sort the situation out. but at the time I was working 82 hours a week (can provide proof for this). so I missed him, but did return his call. I did tell him i was waiting for a call from the contact centre as they are dealing with the case. he was polite and did say they are totally rubish etc... he even sympathised with my situation , that their not ringing or getting in touch with me.

macman you have hit the nail on the head there. not only I agree with that, so does the complaints team.

prowla

It might be an idea to have a record of your attempted phone calls, from your phone bills.

myright

I have made records of every single phone call in my diary

[Deleted User]

Hi,

maybe if OP had provided correct meter readings each time he got an estimated bill all this could've been avoided.

Frugalsod

I take daily meter readings of my electricity and update my account every month. It avoids most problems. In the past I did get an incorrect bill of several hundred but found that was down to the previous tenants not registering at all. So I had their years usage added to my bill. It was eventually negotiated down. Though why did it take escalate to this situation?

Generali

myright wrote: »

I have no idea, where I need to put this. So I hope a mod can put it in the right section if it's wrong.

basically, I had an ongoing dispute on my electric and gas bill. The energy supplier had the wrong estimations on my account due to previous owners ( just to cut the long story short)

So I rang the energy supplier, Numerous times for over 6 months. ( I am talking litterally atleast a 50- 100 times) within this time frame. requesting to speak to the manager and the agent who is/ are dealing with my situation, so i can settle this overdue account. (all information has been recorded on their system). I was promised somebody from the relevant team will call me. but no one did. So i repeatedly called them.

To my surprise 1 afternoon. The had asked for a warrent to get into my house. So they broke my locks and damaged my door in the process. Forced entered my home. I was around the back side of my house, and a neighbour told me that someone is breaking into the house. So I entered the house from the back in a rush , only to see the eneregy supplier company with a warrent in my house and several other people in my house.

anyways, i was furious. They looked at my meter and found out i was telling the correct info all the way long, that their estimations were wrong etc. So they took a payment of me on the spot.

anyways, I have been furious about this. I immediately rang the energy supplier. Asked to speak to a manager. I was again promised a call back . but no one bothered.

I am not speaking with the complaints department. They have accepted responsibility that if my calls were returned by the agents/ managers dealing with my query, the warrent should have never been issued and it was down to their incompetence which lead to the privacey of my house being violated.

Where do I stand with this in a legal point of view?

On the face of it this seems like a very serious matter: they may have lied in court to gain a warrant for example.

In your position I would get in touch with a solicitor. If you can't afford one, try this board on The Fool website:

http://boards.fool.co.uk/legal-issues-practical-51110.aspx?mid=12945958

There is a poster called Clitheroekid who is a lawyer and gives excellent and detailed advice (for free). I would strongly recommend that you don't start firing off letters or doing anything that could !!!! things up in future before you get proper advice.

Good luck. I hope things work out well for you. It sounds like you have been through a horrible experience.

I_have_spoken

I was around the back side of my house, and a neighbour told me that someone is breaking into the house

What, you didn't hear knocking or shouting to see if anyone was in? Sounds well unlikely!

chanz4

Generali wrote: »

On the face of it this seems like a very serious matter: they may have lied in court to gain a warrant for example.

In your position I would get in touch with a solicitor. If you can't afford one, try this board on The Fool website:

http://boards.fool.co.uk/legal-issues-practical-51110.aspx?mid=12945958

There is a poster called Clitheroekid who is a lawyer and gives excellent and detailed advice (for free). I would strongly recommend that you don't start firing off letters or doing anything that could !!!! things up in future before you get proper advice.

Good luck. I hope things work out well for you. It sounds like you have been through a horrible experience.

The warrant app is just a standard rights of entry warrant request, gas & electricity board act.

Buzby

In my case, I got the Warrant cancelled before execution due to Scottish Power's inability to deal with my responses. This cost me £75, however if they ignored this and broke it, it would be a criminal offence.

They sent letters from fictitious people (supposedly in their employment) and from a solicitor who turned out to be misrepresenting that she was independent of SP but was actually a staff member. A complaint to the Law Society about her conduct was also raised.

I actually got my MP involved, and he did get responses. I switches supplier, got my last bill waived (£420) and my court costs refunded.

When they abuse their powers - they need to be pursued. Your story sounds more of incompetence, so ripe for pursuit!

chanz4

Buzby wrote: »

In my case, I got the Warrant cancelled before execution due to Scottish Power's inability to deal with my responses. This cost me £75, however if they ignored this and broke it, it would be a criminal offence.

They sent letters from fictitious people (supposedly in their employment) and from a solicitor who turned out to be misrepresenting that she was independent of SP but was actually a staff member. A complaint to the Law Society about her conduct was also raised.

I actually got my MP involved, and he did get responses. I switches supplier, got my last bill waived (£420) and my court costs refunded.

When they abuse their powers - they need to be pursued. Your story sounds more of incompetence, so ripe for pursuit!

Its only criminal if the courts stop, and they execute without a roe warrant