switch to BT Infinity 2; but want to KEEP existing number

scotti

household up in arms with current package (TT) so looking to switch to Infinity 2.

When I go online to order, it asks for current phone number and implies that I will be able to retain that number.

However, further along in the ordering process it states that BT will allocate a NEW number.

Have you been able to retain your current number when switching from TT to BT?

If so, how was that achieved?

Many thanks in advance for any replies.

cheers, scotti

macman

Where did your number originate-BT or TT?

scotti

Hi macman,

it originated with BT some years ago but since then it has been ported via demon & TT )(whom we're with currently)

I assume this may make a difference in enabling us to keep our number?

scotti

henrie

hi scotti
i am doing what you are doing had enough of TT their internet is very slow. I phoned BT and its been done from that
so many people have told me they are good and internet is fast
you are better off calling them and say that you are having problems with the order:)

henrie

scotti forgot to say that i can keep my phone number