Taking something back to a shop on a gift receipt

Takeaway_Addict

RaiderHammer wrote: »

My wife was there, only showed them the actual receipt when my wife was not going to get what she should of back.

I'm a bit confused in all honestly, are you saying there is a gift receipt and another receipt?

Presuming there was only one receipt then without it there is no right to a refund/credit note so they could have just refused to start with. It sounds from your post they on goodwill offered you the cost of what they are selling now which is absolutely fair as they had no proof of what you paid for it until you showed them the receipt.

RaiderHammer

Takeaway_Addict wrote: »

I'm a bit confused in all honestly, are you saying there is a gift receipt and another receipt?

Presuming there was only one receipt then without it there is no right to a refund/credit note so they could have just refused to start with. It sounds from your post they on goodwill offered you the cost of what they are selling now which is absolutely fair as they had no proof of what you paid for it until you showed them the receipt.

Two receipts, wife had gift receipt and I had the normal receipt. I stepped in with the normal receipt when the lower amount was mentioned. It's just a mention so anyone else in a similar situation is on their guard.

lynnemcf

RaiderHammer wrote: »

If you change something by using a gift receipt be aware you may only be given today's price which is probably lower than before Christmas. I tried this yesterday and was told the credit note of £69 but then I produced the actual receipt and said no I want what I paid £85. Fair play the retailer did change it to £85 without no fuss.

Just be aware if you try and change something on a gift receipt.

I suspect if the price had increase you would not be offered more... I assume it's a one way street.

Which retailer is this?