1000 pounds missing for almost 2 months

BreezeandSand

I had mentioned how the ARN contains the BIN number that serves to identify the acquiring bank in the transaction, the acquiring bank is defined as:

A financial institution or merchant bank (a merchant acquirer) which is contacted to authorize a credit card or debit purchase. The acquirer will either approve or decline the debit or credit card purchase amount. If approved the acquirer will then settle the transaction by placing the funds into the seller's account.

What is troubling or confusing is that NatWest shows as the Acquiring Bank in both the ARN of the payment I did to the university and in the ARN of the refund. Why is the BIN number and thus the acquiring bank the same for both transactions? Is anyone familiar with SagePay and how they could be affecting the ARN? Or is it all due to NatWest handling both transactions despite the different destination/receiving bank (as mentioned my bank is Banamex)?

Thank you everyone for the feedback you've been providing, it honestly does cheer one up and help to cope with such situations.

BonkersBonkers

I still think you are making this more difficult than it is.
You were supposed to be refunded - you haven't had the money - never mind the who's and the how's just tell them you want the money.

They should be doing this chasing not you.

dm1983

Morglin wrote: »

My son and I regularly transfer money between America and the UK, and the IBAN/Swift codes are always needed.

Lin

If the money has gone back via Worldpay though, it will be sent back to the card the payment was originally made on.

The person issuing the refund wont actually see any card details other than the name of the person who made the refund.

Hellzapoppin

BreezeandSand wrote: »

I had mentioned how the ARN contains the BIN number that serves to identify the acquiring bank in the transaction, the acquiring bank is defined as:

A financial institution or merchant bank (a merchant acquirer) which is contacted to authorize a credit card or debit purchase. The acquirer will either approve or decline the debit or credit card purchase amount. If approved the acquirer will then settle the transaction by placing the funds into the seller's account.

What is troubling or confusing is that NatWest shows as the Acquiring Bank in both the ARN of the payment I did to the university and in the ARN of the refund. Why is the BIN number and thus the acquiring bank the same for both transactions? Is anyone familiar with SagePay and how they could be affecting the ARN? Or is it all due to NatWest handling both transactions despite the different destination/receiving bank (as mentioned my bank is Banamex)?

Thank you everyone for the feedback you've been providing, it honestly does cheer one up and help to cope with such situations.

I mentioned in my previous post that there may be an issue with a refund if it is to a different card than the purchase was made on and you appear to have confirmed this is the case. NatWest/Worldpay may well have stopped the refund from being processed if they couldn't see the debit to that retailer on the card being refunded. If this is the case, the credit should be back with the University.

danwalk

grumbler wrote: »

- For bank transfers, not for card refunds.

hi grumbler,

you seem to be beyond knowledgeable about this subject.

I have a similar case here in mexico where my bank did not receive the funds through my atm debit card and the issuing creditor gave me an arn number but my bank cannot find anything. The business that is isuing the credit says that i will need a letter on a bank letter head stating that funds didnt arrive but my bank is not wiling to do that. i read that I should ask for the refund receipt that will show my card number, refund amount, date of refund, merchant name and merchant ID number to help track this missing deposit. Is this true? What else can i do to get these funds located? My Mexican bank does not have a chargeback or disputes department

thanks

grumbler

danwalk wrote: »

you seem to be beyond knowledgeable about this subject.

It's just mainly a common sense actually rather than a real knowledge.

I have a similar case here in mexico where my bank did not receive the funds through my atm debit card and the issuing creditor gave me an arn number but my bank cannot find anything. The business that is isuing the credit says that i will need a letter on a bank letter head stating that funds didnt arrive but my bank is not wiling to do that.

Can't an original bank statement do a job? A bank can certify it if needed.
However, you'll probably need to prove somehow the link between the card and the account. Here in UK current account statements don't show the debit card linked to the account.

i read that I should ask for the refund receipt that will show my card number, refund amount, date of refund, merchant name and merchant ID number to help track this missing deposit. Is this true?

Well, every time I return something I am given a receipt for the refund. I can't check, but the above details are what I would expect to see on any receipt.

What else can i do to get these funds located? My Mexican bank does not have a chargeback or disputes department

I think it's better to ask somewhere closer to Mexico. Chargebak is a Visa/Mastercard service. I don't see how it can be country-dependent.

thanks

danwalk

grumbler wrote: »

It's just mainly a common sense actually rather than a real knowledge.
Can't an original bank statement do a job? A bank can certify it if needed.
However, you'll probably need to prove somehow the link between the card and the account. Here in UK current account statements don't show the debit card linked to the account.
Well, every time I return something I am given a receipt for the refund. I can't check, but the above details are what I would expect to see on any receipt.

I think it's better to ask somewhere closer to Mexico. Chargebak is a Visa/Mastercard service. I don't see how it can be country-dependent.

thanks

thanks, grumbler

no, the bank statement will not suffice. they want a lettered statement from my bank which is beyond their policy. the business says that VISA requires this lettered statement to initiate a search

the link between my atm card and my bank is not the problem as i made the charge to them and it shows on my statement account

VISA/mastercard chargeback is not done through VISA. it is done trough the bank itself issuing the card.

danwalk

Hi Breezeandsand


VISA is one of the countries that does not allow refunds to ATM cards.

the forum would not allow me to provide the link but thegoldenruleofpoker explains this

p00hsticks

danwalk wrote: »

VISA/mastercard chargeback is not done through VISA. it is done trough the bank itself issuing the card.

Unless it's changed from when I worked in this area ten years ago ...

Yes, a chargeback is instigated by the bank issuing the card, but it's VISA that sets the rules the bank has to follow. These rules are global (although there are some regional variations)

When you make a purchase on a VISA debit card the process goes

1. Retailer sends transaction details for payment to it's 'MERCHANT ACQUIRER' ( a company that the merchant pays to handle its card transactions)
2. Merchant acquirer passes transaction details on to Visa
3. VISA passes details on to the bank that issues the card for payment
4. THe Card issuing bank then debits the customers account

To initiate a chargeback the customer approaches his bank, but it the bank will then pass the detail back up though ViSA to the merchant acquirer and then the merchant - there are some strict rules governing how chargebacks are handled and these are laid down by VIsa, not the issuing bank, the acquirer or the retailer, all of who have to agree to the rules in order to issue VISA cards, process VISA transactions or accept VISA cards for purchases.

but I suspect that using your card to deposit cash via an bank ATM actually qualifies as a VISA transaction, even if the card used had a VISA symbol on it, so this is not really the same situation as the OP.

grumbler

danwalk wrote: »

VISA is one of the countries that does not allow refunds to ATM cards....

I don't understand this sentence in general and what 'ATM card' is in particular.
If the card can be used in ATMs only (= cash card), how could it be used for a purchase and what refund are you talking about?

If it wasn't a refund, what was it actually:

my bank did not receive the funds through my atm debit card

???