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Waiting for a refund - how long?
wildheart83
Posts: 859
Forumite
I moved house at the end of August, notified the council of the date I was moving and gave forwarding address.
Mid October I received a bill from my previous council saying I owed them £100 for unpaid council tax.
Got that sorted and 3 weeks later I receive a cheque in the post which was a refund for overpayment of council tax. Woohoo I thought, only to see it was made out to the wrong name.
Returned the cheque as demanded by the woman at the council mid November but today I'm still waiting for the cheque in the correct name.
Is it worth putting in a formal complaint to the council or am I being pedantic?
I don't understand how they can have the account in the right name, send a cheeky bill out in the right name but when it comes to a refund they manage to mess it up and say the delay was my fault?
Mid October I received a bill from my previous council saying I owed them £100 for unpaid council tax.
Got that sorted and 3 weeks later I receive a cheque in the post which was a refund for overpayment of council tax. Woohoo I thought, only to see it was made out to the wrong name.
Returned the cheque as demanded by the woman at the council mid November but today I'm still waiting for the cheque in the correct name.
Is it worth putting in a formal complaint to the council or am I being pedantic?
I don't understand how they can have the account in the right name, send a cheeky bill out in the right name but when it comes to a refund they manage to mess it up and say the delay was my fault?
Feb 2024:
CC1 6537.66
CC2 7804.45
CC3 4221.17
CC4 2053.68
CC5 989.30
Loan 1 3686.44
Loan 2 5275.22
Total £30,567.92
CC1 6537.66
CC2 7804.45
CC3 4221.17
CC4 2053.68
CC5 989.30
Loan 1 3686.44
Loan 2 5275.22
Total £30,567.92
0
Comments
-
wildheart83 wrote: »I don't understand how they can have the account in the right name, send a cheeky bill out in the right name but when it comes to a refund they manage to mess it up and say the delay was my fault?
Simple = It's local government!This is an open forum, anyone can post and I just did !0 -
Haha yes that's very true, I was trying to give the benefit of the doubt
Feb 2024:
CC1 6537.66
CC2 7804.45
CC3 4221.17
CC4 2053.68
CC5 989.30
Loan 1 3686.44
Loan 2 5275.22
Total £30,567.920
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