Been double charged at ASDA!!!!

Money_Saving_Scot

So here is the story, I have just been in a mad rush getting the booze ready for xmas and just came back from ASDA and I have just noticed that I have been double charged for a Smirnoff vodka bottle and I am just abosultly raging likes! I am so angry however where do I stand???? I left the store without checking my receipt as I was more concerned getting back home safe and sound in this horrendous Scottish weather. So what I need to know is that can I get this back, I went to a managed till not they self service and I am sure that the tills are covered by CCTV and whatnot!!! However I just want my money back!!! Please can someone help me, as soon as I discovered I called however their shut now!!! Arrragghhh

stebiz

Money_Saving_Scot wrote: »

So here is the story, I have just been in a mad rush getting the booze ready for xmas and just came back from ASDA and I have just noticed that I have been double charged for a Smirnoff vodka bottle and I am just abosultly raging likes! I am so angry however where do I stand???? I left the store without checking my receipt as I was more concerned getting back home safe and sound in this horrendous Scottish weather. So what I need to know is that can I get this back, I went to a managed till not they self service and I am sure that the tills are covered by CCTV and whatnot!!! However I just want my money back!!! Please can someone help me, as soon as I discovered I called however their shut now!!! Arrragghhh

When you say double charged, youy mean it's gone through twice?

Money_Saving_Scot

stebiz wrote: »

When you say double charged, youy mean it's gone through twice?

Yes it has

Steve059

Are the transactions consecutive? If so, then the scanner read the barcode twice in quick succession. It happens. I've had this a couple of times at both ASDA and Tesco. I took the receipt back and was refunded with good grace.

However, may I respectfully suggest that you calm down before you do so.

Buzby

Do you mean you were double charged in two separate transactions, of 2 bottles were showing on your single receipt?

Money_Saving_Scot

Steve059 wrote: »

Are the transactions consecutive? If so, then the scanner read the barcode twice in quick succession. It happens. I've had it a couple of times at both ASDA and Tesco. I took the receipt back and was refunded with good grace.

However, may I respectfully suggest that you calm down before you do so.

Yes they are! Okay thats great that you have been able to get a refund for your issue however what if they get snarky on me where do i stand legally do you know? and dont worry I will be very calm as I work in Customer Services at a call center so I will be cool calm and collected when I speak with Customer Services in Store! however thank you for your advice!

stebiz

Steve059 wrote: »

Are the transactions consecutive? If so, then the scanner read the barcode twice in quick succession. It happens. I've had it a couple of times at both ASDA and Tesco. I took the receipt back and was refunded with good grace.

However, may I respectfully suggest that you calm down before you do so.

Yup, couldn't have said it better.

Money_Saving_Scot

Buzby wrote: »

Do you mean you were double charged in two separate transactions, of 2 bottles were showing on your single receipt?

Yes in a way basically my receipt shows me that I have bought 2 bottles which is not the case as I only bought 1! Which is showing up on my receipt!

Buzby

Scanner bounce - quite common, although you should have spotted it quickly! Just take it to CS on Thursday and ask nicely for a refund, as you only noticed when you got home.

Money_Saving_Scot

Buzby wrote: »

Scanner bounce - quite common, although you should have spotted it quickly! Just take it to CS on Thursday and ask nicely for a refund, as you only noticed when you got home.

Awesome Thank you for your advice!!!!

unholyangel

For future, it may help if you keep a rough running total of what you've bought in your head so if you are overcharged at the check out, it should be easier to spot.

Alternatively, just scan down the receipt as you're walking to the exit/car.

A pain having to do it in the first place but I've found it happens too often not to check.