I chose an AXA insurance & now I homeless

lemonpopsicle

This is a shocking case, is there not a lawyer on here that can help him?

Spikey1

Hi Neil,


Please check your Inbox as I have sent you a private message.


Meanwhile, I doubt you will need a lawyer. The policy wording is pretty clear. The £99,415 spent all falls under Cover 12 (Debris Removal. shoring up, professional fees, local authority fees etc.). However the policy stipulates that this should have been restricted by Crawfords to only 10% of the Building sum insured (ie. £12,700).


Nothing whatsoever was spent on Cause 4 (Subsidence) yet the policy states that there is £127,000 available to spend here.


I can't imagine that Crawfords / AXA will have a leg to stand on when FOS get their teeth into this.......unless you came to some agreement which you haven't disclosed on this thread.


Like I say, please check your Inbox.


Cheers

TurnUpForTheBooks_2

Neil, have you thought of contacting those who reported on your story previously (when it was a newsworthy story of just because it was unusual subsidence due to the burst water main)?

I am sure their audience would be horrified to learn what happened next.

Archergirl

Did you contact the water company, what did they say?

rs65

Spikey1 wrote: »

However the policy stipulates that this should have been restricted by Crawfords to only 10% of the Building sum insured (ie. £12,700).

That was my thought too but then what would happen if the various costs were necessarily incurred? Would anything above £12,700 fall back to the policyholder? Who else would pay them?

In a way, it may be in his interest that this was met out of the building sum insured. Could AXA have said we have reached the £12,700 limit and we are not paying more?

Spikey1

It depends who was 'in contract' with the contractors doing the work....that's why I was interested in the OP confirming the position.


If Crawford or AXA were in contract then the costs of the works are their responsibility. Imagine the contractors reaction if they were given only £12,700 and told to get the rest from the OP who was not party to the contracts and knew nothing about the escalating costs. It would be laughed out of the Court.


It is possible though that it is the OP who was in contract here. He may have been asked to sign something to this effect. Again, this is the reason why I was trying to clarify if he had made some sort of agreement which hasn't yet been mentioned on the thread.


Whatever the situation I'm really saddened by this case and I do hope that Neil's case is thoroughly reviewed and a better outcome agreed.


All the best to everyone out there.

Sally_A

The policy booklet I have for a November 2011 renewal, states July 2009 Edition on the front cover, the print code on the back is WPL450P-C (01/11) (31451), unsure why it was reprinted in Jan 2011, but that should be the same policy that was effective at the time of your loss.

norwichmanneil

I got a phone call today from my AXA handler. It appears that the managment thinks that the claim is taking too long and want to help.

I asked if she had seen the forum on Moneysavingexpert and wondered if this has anything to do with it. She said she did know about it.

I said i was about to start a new obmbudsman complaint but if they were to come up with a suitable offer then I would give them a week to consider.

What do you all think consitutes a sensible offer?

they should pay for my accomidation to date + how much to give me time to buy another house?

Should they pay Removal, Stamp Duty, Survey fees etc?

What about the increase in house values since 2010?

Shoud I be intitaled to compensation?

Archergirl

They should pay all the expenses you have had to date, you should not be out of pocket at all except for your excess.

They should also rebuild your house to the standard it was, this is why we pay insurance.
I think you should be compensented for the strain and stress you have suffered.
I mentioned it to my ins when I spoke to them today, he said it sounded dreadful and was going to read it. I have unlimited cover.

I hope you have a very happy 2014 xx

Spikey1

Neil mate.....I'm sure posters on this forum will offer you advice with the very best intentions. However, you should take it with a pinch of salt because, we can only go by the 'snippets' of information which is on this thread. It would take a very thorough and time consuming review of both the Crawford file and the AXA file for a proper 'informed' opinion to be reached.


When you say that 'my' AXA handler called......is this a different person to the one who dealt with the matter previously ? If you do have a different person I would imagine that they would be quite senior and will approach their review with an open mind. This being the case I would trust them and give them more than a week if they need it. If you take this to FOS I doubt you would make progress for at least 3 - 4 months and perhaps a lot longer.


In the first instance wait to see if AXA are to admit that the claim was mis-handled. Alternatively, it might be the case that they can show you why the claim has been handled properly...but at least you will have a proper explanation as opposed to the 'mystery' which seems to have been created by Crawfords.


If AXA do concede that they must increase their offer you will have plenty of time to calculate your losses/compensation...you don't need to work to a one week, self imposed timeframe.


Did you check your MSE Inbox the other day ?


Cheers