Jon Lewis fridge : Warning Indesit Warranties

InsideInsurance

paulo1888 wrote: »

I see what you mean. The payment can only have come from the debit card details

That is an assumption and as the old addage goes, to assume makes an ašs out of u & me. You are complaining, you are getting official bodies involved and making significant accusations. You need to know if it was a debit card transaction or a DD. If it was a DD then the data cannot come from JL's online process in which case there is part of the story missing.

Littlestars_2

with items that come from the supplier the supplier would bill the store and the store would bill the customer so the supplier would not have had the card details in the first place. Its like how if people want services like disposal done with the supplier themselves the supplier would bill the store directly so that the store can bill the customer as the suppliers never have any of the billing info.

keyser666

Littlestars wrote: »

with items that come from the supplier the supplier would bill the store and the store would bill the customer so the supplier would not have had the card details in the first place. Its like how if people want services like disposal done with the supplier themselves the supplier would bill the store directly so that the store can bill the customer as the suppliers never have any of the billing info.

Exactly this, more to it and deffo handed over to indesit

roddydogs

An extended warranty for £10.20?

C_Mababejive

Perhaps there was a tick box on the on line ordering engine to indicate acceptance of extended warranty? Perhaps this needed unticking and it was overlooked?

I feel we are in sledgehammer>nut territory.

In this situation i would simply recheck the on line transaction for the above possible oversight.

Contact John Lewis who are known for their excellent CS,and then contact my bank to report an unauthorised transaction.

PS I thought most of not all JL electricals already had a 2 year warranty as standard?

InsideInsurance

C_Mababejive wrote: »

Perhaps there was a tick box on the on line ordering engine to indicate acceptance of extended warranty? Perhaps this needed unticking and it was overlooked?

There is but its around £120 and paid in full up front to JL as part of the ordering process so doesnt match either the amount or the merchant