Jon Lewis fridge : Warning Indesit Warranties

paulo1888

Too long to explain so I'll just post the latest email I sent to Indesit.

I have not had a reply to my previous correspondence regarding the unauthorized payment you took from my elderly relatives bank account. You phoned her and she expressly told you that she did not want any extended warranty and you went ahead and took £10.20 for her bank account. She never gave you her bank details. She only supplied these to John Lewis. This has now been escalated to the complaints team within John Lewis. My elderly aunt is 90 years old and is worried that a third party has access to her bank account. As I have not had the courtesy of a reply I have contacted consumer and trading standards for assistance. I will also post details on the moneysavingexpert forum asking for advice about your unscrupulous sales tactics. John Lewis has said that this should never had happened and that Indesit should not be able to dip into someones bank account as the account details were supplied to John Lewis only. They are putting this down to some breach of data protection.

Ectophile

Have you, or your aunt, told the bank that it's an unauthorised transaction yet? They should refund the money in full, then charge it back to the warranty company.

unholyangel

If your aunt only supplied these details to john lewis, then surely the rant/warning should be about them and not indesit?

More to the story I think.

InsideInsurance

A lot more to the story I suspect too

How was the money take? Direct Debit? Debit Card payment?

Why did she give her bank account details to JL in the first place?

As above, if she definitely only gave the bank details to JL then it is with JL that the complaint should sit and I suspect we will find a disagreement in if she did or did not say she wanted the warranty

paulo1888

Many thanks for the replies. Yea, she bought a fridge online on the John Lewis website and supplied her bank details. The delivery of the fridge was by Indesit so it looks like all details were passed to them. So yea, I agree, John Lewis should sort this out. I'll also tell her to phone RBS and tell them it was an unauthorized transaction.

InsideInsurance

paulo1888 wrote: »

Many thanks for the replies. Yea, she bought a fridge online on the John Lewis website and supplied her bank details.

Why did she provide her bank details online? And more importantly, how?

Having gone through the process up to the payment page, with or without the extended warranty, there is no request for bank details or option to set up a DD or such

paulo1888

Hi Inside,

Not too sure what you mean. When you order online it's standard to put your debit card details at the checkout stage. The 16 digit number and the 3 digit number at the back.

InsideInsurance

That is your debit/ credit card details not you bank account detail (account number and sort code)

Is the payment for £10.20 a Direct Debit payment or a Debit Card payment or.....?

paulo1888

Hi there

I see what you mean. The payment can only have come from the debit card details (16 digit number) as my elderly aunt did not provide her account and sort code. So it's a one off switch payment that Indesit took. I know it's only £10.20. When Indesit phoned my elderly aunt she said no beacuse " it's already guaranteed for 2 years, only cost £119 and if it breaks she'll just buy a new one" That's what she told the salesman.
My take on this is that Sales are pushing to sell these warranties and don't take no for an answer, just like the PPi scandal. Besides she only supplied these details to John Lewis, nobody else.

dacouch

I love the idea of a Jon Lewis, it would be a completely different shop with a different clientele

bris

John Lewis woould not pass over sensitive data to a third party, no way, they are far to responsible to do this and it would be against the data protection act.

There is more to this, it may be a check box or something online that was overlooked that would allow them to do this, but it would have had some sort of authorisation.