Carparts4less

mo786uk

Their staff are probably following rules but their owners should ensure compliance with UK laws.

Are they not linked to eurocarparts in someway? if that is the case they should know by now.

Brooker_Dave

mo786uk wrote: »

Their staff are probably following rules but their owners should ensure compliance with UK laws.

Are they not linked to eurocarparts in someway? if that is the case they should know by now.

CP4Less = Eurocarparts

pd52

this the reply to my email before christmas to them, rec'd today. The part was faulty within a minutes of fitting not weeks/months down the line. I had only had a few days before it was fitted


Hello,

Thank you for the email.

The warranty procedure needs to be followed/completed as mentioned in the previous email. Once we get a confirmation from the supplier that the part is faulty then we would be able to refund for the part. However it depends if the part is faulty.

However this warranty procedure does takes approximately 4 – 6 weeks and we only offer a manufacturer warranty for any items that fail to operate to the stipulated standards during the warranty period.

We also recommend reading the information on http://www.carparts4less.co.uk/terms-and-conditions (Section 13)

frugal_mike

Section 13 appears to be attempting to contract out the various implied terms from the Sale of Goods Act by limiting the customers rights to remedy to the manufacturers warranty. I haven't read any of the manufacturer warranty terms and conditions, but they are normally much more restrictive than the Sale of Goods Act. This section will probably be largely unenforceable. I also don't think 6 weeks is a reasonable time to take to resolve problems.

There were various other sections in that link that appeared to violate the Sale of Goods Act or Distance Selling Regulations too.

On top of that is the legalese that unholyangel mentioned. They seem to have tried to combine their consumer terms and their b2b terms, and it really isn't easy to read.