Carparts4less

pd52

they have had the part back yesterday, and when i called up they still said 6 weeks to claim on the warranty. I was not allowed a refund, man on the phone said its on there terms and conditions on the website, i explained again about the SOGA and he said again it didnt apply.

I had to get a new part via the garage or i wouldnt of had a car to get to work for 6 weeks.

When I originally spoke to them they wanted the reciept of the new part the garage had purchased, to which the garage told me they were talking nonsense and told me they were conmen and told me to go to the CAB

mo786uk

It might be worth reporting it to Trading Standards via CAB

It doesn't sound right.

That said I spose they are entitled to confirm the item is faulty - 6 weeks is a long time but i don't think there is anything in SOGA that says they have to refund immediatley

they cannot insist on you havign the aprt back if it is fixed by the manufacturer if you have rejected it within a reasonable time. which i imagine their next step will be.

http://www.tradingstandardsblog.com/contact-trading-standards/

pd52

mo786uk wrote: »

It might be worth reporting it to Trading Standards via CAB

It doesn't sound right.

That said I spose they are entitled to confirm the item is faulty - 6 weeks is a long time but i don't think there is anything in SOGA that says they have to refund immediatley

they cannot insist on you havign the aprt back if it is fixed by the manufacturer if you have rejected it within a reasonable time. which i imagine their next step will be.

http://www.tradingstandardsblog.com/contact-trading-standards/

i would of been more than happy to have a replacement at the time given that the gen Peugeot one cost £150 more!!!

However i was stuck, either wait 6 weeks with no car or get the genuine one fitted the next day

ThumbRemote

pd52 wrote: »

i explained again about the SOGA and he said again it didnt apply.

They are lying.

mo786uk

their terms and conditions apepar to try and force you to take a repair or replacement with no option for a refund - so you can see where this is going.

keyser666

Haven't they been mentioned on here before? They get the part back and don't refund anything at all?

unholyangel

Havent had a chance to read all their T&C's yet but a few that I have read are in breach of unfair contract terms given that they are not provided in plain and intelligible language (in other words, they're guilty of using legal jargon - which is a huge no no in consumer contracts).

For instance using terms such as "as far as the law permits" is considered legal jargon as you would likely need a law degree to understand what "as far as the law permits" actually entails.

Brooker_Dave

Unfair T&C are unenforcable T&Cs

"Clause 5 only applies if you are a Consumer (as defined above):5.1 In accordance with the Distance Selling Regulations 2000 you may cancel a Contract at any time within 7 working days, beginning on the day after you receive the Goods (the “Cooling off Period”). If you want to cancel the Contract within this Cooling-Off Period a refund, (or if you require an exchange or replacement) will be provided in accordance with our refunds policy at clause 14 and clause 5.3 below. Without prejudice to clause 14.1.3 and clause 14.3, we also extend your entitlement to a refund if your notification (as per clause 5.3) is provided within 21 days after the Cooling-Off Period has lapsed, otherwise in the event that notification is given after the expiry of this time period, then save as where Goods are defective we reserve the right to issue only an exchange or replacement. 5.2 The right of cancellation at clause 5.1 does not apply to any Goods personalised, made to your specification or to Goods supplied in accordance with our promotions and incentives which is further detailed at clause 6 below. 5.3 To cancel a Contract, you must: 5.3.1 inform us in writing; 5.3.2 return the Goods to us, in the same condition in which you received them with the original packaging and the product documentation, and at your own cost and risk. The Goods must not have been used and, where applicable, must not have been removed from the sealed clear packaging. This includes electrical items, which are supplied in sealed clear packaging; and 5.3.3 provide proof of purchase in the form of our invoice for the original supply of such Goods. If in the event an invoice is unavailable, a bank or credit card statement may suffice at our sole discretion. 5.4 We shall have no liability for incorrect Goods purchased by you online for foreign registered cars once the Cooling-Off Period lapses. To minimise the purchase of any incorrect Goods we advise that customers with foreign registered vehicles call our specialist sales staff on 0333 332 1500 or send an email to custservice@carparts4less.co.uk who will offer guidance to customers and confirm that any Goods are correct prior to purchase. 5.5 You may also cancel an order for Services by calling the telephone number notified to you, within 7 working days of the date of purchase, unless the Services begin sooner, in which case your right to terminate ends upon the date when performance of the Services starts. 5.6 Nothing in this clause affects your statutory rights."

pd52

After reading some reviews it appears to be a common theme regarding lies and refunds

halibut2209

ThumbRemote wrote: »

They are lying.

That's quite an accusation. Mistaken, maybe. But not necessarily lying.