Can I cancel a contract

lotto

Today while shopping I decided to upgrade my mobile and ended up taking out a new Tmobile contract. When I got home, my son told me my husband has bought me the same phone on sim free for Christmas. Is there anyway I can cancel the contract I took out today?

ryan92

There is usually a cooling off period Lotto..... have you opened the phone and/or connected the sim card to the service if it was a new one?

lotto

Hi, it is still in the box, in the bag with the paper work.

grumbler

ryan92 wrote: »

There is usually a cooling off period Lotto.....

I'd say 'usually' is too optimistic.
It depends on the shop's policy and many mobile shops don't offer it.

lotto

No joy! According to the shop, if I bought it over the phone or online I would qualify for the cooling off period, but you can't get this if you buy in the store. Looks like I'm left with 2 mobiles!
Thank you for your help.

im-lost

lotto wrote: »

No joy! According to the shop, if I bought it over the phone or online I would qualify for the cooling off period, but you can't get this if you buy in the store. Looks like I'm left with 2 mobiles!
Thank you for your help.

What shop? Because some do allow it, but the sales reps often 'forget' or give incorrect information on order to still get their sales commission... .

Retrogamer

I'm sure there is a 7 day cooling off period with all service contracts, but i may be wrong.

mobilejunkie

You are. Internet orders are 7 days, shops don't have to accept returns (it's up to them and their own particular t&c).

ladymagpie

I know that EE/Orange/T mobile do not allow you to make "change of mind" decisions regarding new contracts.

Surely it'll be easier and still possible to return the sim free phone?

Buzby

No - it is second hand - look at the stories of the 'new' purchaser finding photos of rude body parts on their handset! Buyers remorse is not covered for in-shop retail sales - only mail order.