City Administrator Mobile Insurance

softmind82

I have mobile insurance with City Administrator and paying £6.99 from 11 months. Due to some family emergencies i went to Pakistan and my phone was stolen and registered the complain to the police office and got the copy of the repot, Well because their national language is Urdu they do write in Urdu and you have to translate it in english if you want to use it.

I call the netwoork same day to report and on my return i contacted my insurance company and they asked me to send the proof of the travel ticket etc along side the police report.

I sent all the documents and today got a phone call that the police report format is not as standard as we do have in the UK and not willing to the listen the point that it has been translated and also stamped by the police station.

They have sent me the letter out and i am really frustrated by their approach, My insurace do cover abroad lost and stolen.

Please advice what to do.

mobilejunkie

Make a formal complaint to thewm and if they won't change their decision make a formal complaint to the financial ombudsman. It will take a LONG time but if you have a reasonable case is quite likely to bear fruit.

grumbler

softmind82 wrote: »

...the police report format is not as standard as we do have in the UK....

This yet another ridiculous excuse is worth adding to the collection of dodgy excuses used by unscrupulous mobile insurers to avoid paying: Spill the beans... on mobile phone insurers

ETA: Is "City Administrator" not a notorious Citymain Administrators already listed in this thread of honour?

As above - take them to FOS. They don't have a leg to stand on.
A small claims court claim can be faster, but I am not sure.

softmind82

grumbler wrote: »

This yet another ridiculous excuse is worth adding to the collection of dodgy excuses used by unscrupulous mobile insurers to avoid paying: Spill the beans... on mobile phone insurers

ETA: Is "City Administrator" not a notorious Citymain Administrators already listed in this thread of honour?

As above - take them to FOS. They don't have a leg to stand on.
A small claims court claim can be faster, but I am not sure.

Police over there have a preprinted copy registered on which they write all the information by hand rather then printing it out.

I got the letter from City Main as well today and asking me to send the proof of my network when i first and last used my phone. THIS IS RIDICULOUS.. T mobile have already sent them that i have reported my phone to be black listed and still asking the same information again and again...

Secondly despite sending them the E ticket copy and the copy of my passport where i have exit and return stamp on it and asking me to send the original passport......HUH what if they lost in the post or something... this is just too much of the bad customer service and the service we are receiving... and all in all they want to see the original copy of URDU report lolzzzz

If i do not get any postive feedback.. seriously i am prepared to for complain or something i could do go..... TO be honest sometime its not worth tell the truth.