EDF making bizarre changes to monthly DD, landing me in debt

[Deleted User]

Surely it's your responsibility to read your meter yourself and send them the accurate meter reading and ask them to adjust your DD according to your usage. I'm with edf and have been with other companies and this is what your meant to do. Responsibility lies on you to do this as your using there electric.
You should have reviewed your yearly usage and payments and not leave it to them.

frank777

EDF - appears to me from reading this forum, when you give a reading to :(EDF your DD go up. I check my usage each month, the winter quarter I am in debt to the tune of £15.00 if I give a reading my DD go up, I wait till i'm in credit in summer then give a reading, if my DD goes up, :)I invoke the complaints procedure and press for compensation if my payments are not reduced. I live in a 3 bed semi my monthly payments are £28 Gas + £31 electricity. I'm a pensioner with all the mod cons apart from an electric dishwasher, I've got an old energy monitor from npower for my electric & I don't freeze to death in the winter! Seems to me some people are too soft now, and like the heat turned up - the Bugs and Germs love it!

sithmaster

the same thing happened to me with edf with them lowering the dd only I called them to put it back up, that it what you should have done


if they lower your dd and did not pay £700 because of it, then surely it should be in your bank unless you have spent it