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30% off M&S today only and multibuys are glitching

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  • teralin wrote: »
    I just bought two items of jewellery in the sale. M&S have a "buy 1 get 1 half price" offer on their jewellery today. My invoice showed the sale price but didn't give me the above offer. I phoned customer service and was told I couldn't have the 30% off sale price and buy 1 get one half price offer. When I pointed out that there was a big banner advertising the offer on their website, they just shrugged their shoulders. Hardly a good customer retention policy.

    Did you skype them?
    :j Trytryagain FLYLADY - SAYE £700 each month Premium Bonds £713 Mortgage Was £100,000@20/6/08 now zilch 21/4/15:beer: WTL - 52 (I'll do it 4 MUM)
  • teralin
    teralin Posts: 138 Forumite
    Skype them?
  • wort
    wort Posts: 1,961 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    hi the offer says 30% off all clothing it doesn't mention jewellery? unless I missed it!
    Focus on contribution instead of the impressiveness of consumption to see the true beauty in people.
  • IOW how do you know they shrugged their shoulders if you phoned them?

    (I'm presuming that's what shop-to-drop meant :) )
  • Sarah7
    Sarah7 Posts: 640 Forumite
    Part of the Furniture Combo Breaker
    How about this for sneaky. Just got back from the store, spent lots and handed over a £5 coupon but the till only deducted £3.50; cashier was surprised too and repeated it but the same thing happened every time. So they were reducing the coupon value by 30% as well as the clothes!

    In the end got my £5 off but needed a supervisor to put it through manually. :rotfl:
  • Sarah7 wrote: »
    How about this for sneaky. Just got back from the store, spent lots and handed over a £5 coupon but the till only deducted £3.50; cashier was surprised too and repeated it but the same thing happened every time. So they were reducing the coupon value by 30% as well as the clothes!

    In the end got my £5 off but needed a supervisor to put it through manually. :rotfl:

    lol! What a glitch!
    Love saving, but not sure I'm doing it right!
  • roses
    roses Posts: 2,333 Forumite
    Part of the Furniture Combo Breaker
    lol, their website manager should be sacked. So many glitches pretty much every month costing them hundreds of thousands!
  • Does anyone know if it will still be 30% off Per Una when this offer finishes? I couldn't get to store today and the item I want is sold out online.
  • It's on tomorrow instore again.
  • Can't get any of the knickers to deliver to store. Postage is more than the knickers
This discussion has been closed.
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