Problem with "Three"

msaquib

Hi,

I need some help please?

I contacted 3 to disconnect 2 contract on 5th April . I gave them 1 months month notice and both contracts should have been disconnected on 6th May. As I was no longer using the phone I did not bother to check, I thought the contracts should have been disconnect.

Now I received another bill from 3 which shows a credit balance of £550. I contacted 3 disconnections but they advised me that I upgraded my price plan on 4th May so the disconnection request put through on 5th April has not been actioned.

I told them that I did not put through an upgrade request and I do not want to continue with the contract. I have also told them that if they can provide me telephone recording which confirms the upgrade then I will accept further 18 months contracts.

The adviser put me hold and went to speak to the manager, He came back saying the same " If I would to disconnect I will have to pay disconnection charges". I asked to speak to the manager but he said not available.

He said we cannot do anything about it - There are notes on the system which says you have upgraded. I asked for the manager again and he said the manager will give me a call back. No phone call received.


What can I do in this situation? Can anyone help please?

Thank you
Mo