Euro Car Parks...Signage discrepancies?

cash_mad

Hi all, I have been waiting for a POPLA number after my 'soft appeal' was acknowleged by the ppc on 21/12/2013 - via automated online system.
So far, not a word - no email...no letter...not even a response from the retailer to whom I wrote at the time, for support.
My question now: is the ppc out of their stated 35 days for processing my first appeal, 50 days later ?
Thanks in advance...

4consumerrights

Well they are in direct breach of their code of practice for not responding with the appeal outcome within the 35 days. They will also no doubt have been reading this thread in light of the letters sent and your earlier comments regarding holidays.

So what you need to do now is make a formal complaint to the BPA and DVLA regarding ECP's failure to respond to your appeal and that you have had proof that this was received initially.

State that as this is now past the time stipulated in their code of practice you request that they instruct their member to cancel this charge or issue a POPLA code. You can also send the BPA a copy of the initial appeal if you like.


The email addresses are in coupon's newbie sticky thread.

Also send ECP a message:

Dear Sirs,

Further to my appeal sent to you on the ..........., to which I received an automated acknowledgement, I have todate not heard anything further from you regarding this parking charge.

I am making a formal complaint to the BPA and DVLA as you have failed to respond to my appeal within 35 days as stipulated in the BPA's Code of Practice, which as a member you agree to abide by. I should also point out that as an AOS member (with ATA status) adhering to this code of practice both affords your company access to the DVLA database and binds you to your KADOE contract.

I respectfully request therefore that you confirm by return that this parking charge has been cancelled and remind you of the contents of my previous email regarding claiming my costs should you continue to pursue me.

cash_mad

WALLOP !
BOOM !
FANFAIRS ALL ROUND !
''PCN Appeals

Dear Ms 'cash mad',

Please be advised that the appeal was successful and the parking charge notice was cancelled on the 10/01/2014.
A response was sent on the same day to the address provided.

Yours sincerely
Customer Support''

Well, I never received that letter in January - but am sure glad I received this email...

A Huge Thankyou to all the people who gave me advice & encouragement to stand up for myself...Yes, it can be done!
(don't know what will happen to all the complaints I fired off yesterday, but I'm sure they'll be 'filed').

one for 'soft' appeals success...

4consumerrights

Glad for you Cash Mad - how strange the letter never arrived ........ and took another email. These parking companies do have appear to have a problem with post going missing.:D

Coupon-mad

Nice one!