T- Mobile changed my contract

spark_deals

Hi,
Thanks for reading.
I took/ upgraded my SIMO contract with T in Jan. 2013. Offered S3 LTE for £150 and 12.50 pm = 300 min., 500 txt, U/l land-line and U/l internet.
This month, I happen to use > 750 mb of data and triggered fair usage text.
When I contacted 150 last Monday ( 8 days ago), I was advised that U/l data was put on the contract and was taken off same day.
The CS sent an email to legacy team and advised U/l data would be put in 24 hrs. Contacted after 48 hours and advised that sometimes, emails get delayed. Fine.
Contacted after 96 hours on Friday to be told that it usually takes 3-5 working days and I contacted T on Monday again.
The CS tried to put me on another new contract, trade off U/l landline, reduce min. for U/l data.
I advised him that this is not the contract I took out and requested him to reinstate the original contract (which he said would be impossible).

What I understand from above is that T and me are not in any contract apart from paying 12.50 ( plus tariff increases) for their services I use.

Please advise if the contract is still enforceable or can I ask to cancel my contract.

All replies appreciated.
Thank you very much.
Spark



On another note, I was not keen to cancel when people left for 3.3% v/s 3.2 % RPI.

grumbler

spark_deals wrote: »

Please advise if the contract is still enforceable or can I ask to cancel my contract.

I think it's both, but cancelling can be easier than enforcing.

Earthworm

What did the paperwork (assuming you got some) you got at the start say?

spark_deals

300 min., 500 texts, u/l l'line, internet andGener terms and conditions.
Thanks

Buzby

If you use the service, you are bound by their contract of service. What you describe is a tariff (not contract) change, and this is explicitly allowed, providing customers are advised of the change.

grumbler

Buzby wrote: »

If you use the service, you are bound by their contract of service. What you describe is a tariff (not contract) change, and this is explicitly allowed, providing customers are advised of the change.

You must be joking. "Explicitly allowed" where?

Are you seriously saying that if one signs, say, for unlimited data for, say, £30 p.m. the network can easily change it next week to, say, 500Mb for £25?

If so, I will not waste my time on proving you wrong. Any contract of service' makes sense only together with prices for this service.

spark_deals

Thank you for the replies.
I contacted T y'day. I was advised that: The contract includes unlimited internet. Internet is unlimited for browsing and emailing; but upload and download is limited to 750mb.
If you get fair usage message, there would be an option to add 250mb free of charge. Once it finishes, another 250 mb can be added free
and it goes on.
I advised them that I wouldn't have gone ahead if 750 figured in the conversation whilest taking out the contract.
I am waiting see if its true; anyway, I am youtubing on H+ data now.
HTH.
Spark

Buzby

grumbler wrote: »

You must be joking. "Explicitly allowed" where?

Are you seriously saying that if one signs, say, for unlimited data for, say, £30 p.m. the network can easily change it next week to, say, 500Mb for £25?

If so, I will not waste my time on proving you wrong. Any contract of service' makes sense only together with prices for this service.

Not in the way you are attempting to portray it. You sign up for mobile phone service, this is the contract that has the minimum term. You then select which tariff applies to your planned usage - you will be limited to the tariffs that are currently on offer.

The network reserves the right to modify, alter or cease the selected tariff at any time and they often retire popular tariffs preventing users from adding it to an additional handset. If the tariff is to end (rather than retire) then this usually happens after the minimum term has been reached. Prices can and DO go up, you will recall the complaints that folk said they 'signed up for X' when in fact they did not. If you've never read a mobile contract, I can understand your confusion. Perhaps you should?

OFCOM plans to force the networks to retain the tariff and pricing levels during any minimum term, and this is expected to affect consumer contracts from 2014. Business contracts will not change. For the moment, the tariff has no connection to the contract.

grumbler

Buzby wrote: »

Not in the way you are attempting to portray it. You sign up for mobile phone service, this is the contract that has the minimum term. You then select which tariff applies to your planned usage - you will be limited to the tariffs that are currently on offer.

No. Your sequence of events is completely wrong.
You sign up not just for some service, but for a combination of the service and some particular tariff.

The network reserves the right to modify, alter or cease the selected tariff at any time

In these cases they have to notify customers and allow them to cancel the contract without penalties if the changes are of material detriment to the customer that clearly was the case:

spark_deals wrote: »

...
I took/ upgraded my SIMO contract with T in Jan. 2013. Offered ... U/l internet.

Buzby wrote: »

and they often retire popular tariffs preventing users from adding it to an additional handset.

"Additional handset" is a term invented by you that you will never find in T&C. Contract is contract whether it's the original handset or an 'additional' one.

If the tariff is to end (rather than retire) then this usually happens after the minimum term has been reached. Prices can and DO go up, you will recall the complaints that folk said they 'signed up for X' when in fact they did not.

Is this rubbish not OOT? The OP signed up for unlimited that was replaced by 750Mb on the sly, even without notifying the OP.

If you've never read a mobile contract, I can understand your confusion. Perhaps you should?

I CBA to to reply to this pathetic insinuation.

OFCOM plans to force the networks to retain the tariff and pricing levels during any minimum term, and this is expected to affect consumer contracts from 2014. Business contracts will not change.

Absolutely OOT again.

For the moment, the tariff has no connection to the contract.

If there is no any connection, why cannot they simply switch a customer from unlimited data £30 p.m. to 500Mb for £25 as per my post above?