My rights? Tumble Dryer broken 4 months after end of warranty

LilElvis

meer53 wrote: »

I don't get the "John Lewis Fan Club" Why do people think John Lewis are the be all and end all of pandering to peoples complaints ? They're a business at the end of the day. If they were going to offer to repair stuff after the warranty has run out, why would they sell a warranty in the first place ?

Why don't you get a quote for the repair from another source ? I'll bet you can get it done for less than £220.

I think you are missing my point. The fact is that JL are both the seller and manufacturer and I believe that goods should last a reasonable amount of time. 'Reasonable' to me is not a major part needing replacing a matter of months after a warranty period expires. Would you be happy if the engine blew on your car after 40 months - of course not!

Lomast

JL wont be the manufacturer it may have their badge on it but it wont be made by them

jkkne

LilElvis wrote: »

I think you are missing my point. The fact is that JL are both the seller and manufacturer and I believe that goods should last a reasonable amount of time. 'Reasonable' to me is not a major part needing replacing a matter of months after a warranty period expires. Would you be happy if the engine blew on your car after 40 months - of course not!

£400 really isn't that expensive tbh.

Did the engineer say why the fault occurred? Is it an inherent fault, did you get a report stating what the problem was, is it specific?

You've used it 468 cycles, at least. 28080 hours if you take it as average 60 minute cycles, thats fairly decent usage

Do you want someone to say 'yeah, JL should repair this' - Because that isn't going to happen

Slowhand

jkkne wrote: »

£400 really isn't that expensive tbh.

Did the engineer say why the fault occurred? Is it an inherent fault, did you get a report stating what the problem was, is it specific?

You've used it 468 cycles, at least. 28080 hours if you take it as average 60 minute cycles, thats fairly decent usage

Do you want someone to say 'yeah, JL should repair this' - Because that isn't going to happen

28080 minutes

tinkerbell28

LilElvis wrote: »

that's because he didn't just buy regular anything - his dryer was a v expensive Miele and his fridge freezer was something like £5k+. Porsche Cayenne driving, gay, Finnish dentist - enough said!

Really? ........

meer53

LilElvis wrote: »

I think you are missing my point. The fact is that JL are both the seller and manufacturer and I believe that goods should last a reasonable amount of time. 'Reasonable' to me is not a major part needing replacing a matter of months after a warranty period expires. Would you be happy if the engine blew on your car after 40 months - of course not!

Just because you buy from John Lewis, doesn't mean it's going to last forever. Or that they will repair something thats now out of warranty.

It's probably the same dryer they sell in Curry's. With a JL label on it. 3 years of regular use seems a reasonable time to me. It's just unfortunate for you that it's happened after the warranty has run out.

I really don't see why you expect JL to pay for the repair.

I hope there's a warranty on the fridge freezer.

LilElvis

It is just as well I ignored the stream of negativity as I have achieved 100% satisfaction from John Lewis who are going to pay for the repair in full as, to quote them "you expect more from a John Lewis product ". Absolutely no argument at all and they sent me an e-mail confirming that they will settle the bill with the repair company directly and will refund my call-out charge.

LilElvis

tinkerbell28 wrote: »

Really? ........

Yes REALLY - he is a stereotypical 'fussy' gay guy, and is now my dentist too. And this was not a derogatory comment - my best friend (and 'matron of honour' at my wedding) is a 6ft, bearded, gay Glaswegian.

I notice that you weren't offended by the Porsche Cayenne, though this actually is nowhere near as naff as his monogrammed Gucci shoes.

tinkerbell28

LilElvis wrote: »

Yes REALLY - he is a stereotypical 'fussy' gay guy, and is now my dentist too. And this was not a derogatory comment - my best friend (and 'matron of honour' at my wedding) is a 6ft, bearded, gay Glaswegian.

I notice that you weren't offended by the Porsche Cayenne, though this actually is nowhere near as naff as his monogrammed Gucci shoes.

I really hate people who say, I'm not racist....but.

Same principal applies. You wouldn't say he was a stereotypical Muslim or black guy would you? Sexuality has nothing to do with your issue at all.

LilElvis

tinkerbell28 wrote: »

I really hate people who say, I'm not racist....but.

Same principal applies. You wouldn't say he was a stereotypical Muslim or black guy would you? Sexuality has nothing to do with your issue at all.

It has nothing to do with my original post, but was a 'broad brushstroke' way of describing how he designed our house - and he actually said it was 'a gay thing' when he talked about it himself. Knowing him well now for nearly 10 years I know he will laugh when I show him your PC overreaction.