emails from windows 8 - open on windows & ??

BOBS

I have been sent emails from a windows 8 computer via bt yahoo mail. I am still windows 7 and I dont seem to be able to open the attachments. Is there any was around this ?
Thanks

bod1467

What are the attachments? It's probably more to do with their file format or source program version (e.g. Word 2010 vs Word 2003) than anything to do with W8 vs W7?

swvillafan

Hi there,

What sort of an attachment is it? .PDF? .JPG?

BOBS

one attachment says - template *** docx,
other one is image jpg

doesnt give the option of right clicking to open with different programme

peachyprice

Are they arriving as .dat files?

swvillafan

OK docx is a new format for word, you can download a viewer for those file from here http://www.microsoft.com/en-gb/download/details.aspx?id=4.

What happens when you try the jpeg?

BOBS

thanks - will download viewer.
The jpeg just opens a blank image on laptop - I know there is an image there as can see it on my windows 8 phone - its just too tiny to be able to read !

swvillafan

coolio! the jpeg might be something that gets added by yahoo when the email goes out. perhaps reply to your friend and ask if there should be a picture on it

BOBS

swvillafan wrote: »

coolio! the jpeg might be something that gets added by yahoo when the email goes out. perhaps reply to your friend and ask if there should be a picture on it

def pics on the attachment as can see on my windows 8 phone - just cant read on there as so tiny.

swvillafan

OK, does the attachment appear in the email in the correct format e.g. 'IAmAPicture.jpg' or is it missing the .jpg bit off the end?

Also, try copying the attachment to your desktop, then right click it, choose the 'open with' option and you should see a choice along the lines off windows picture viewer or windows photo viewer. Choose that and the file should open.

macman

Which version of Word/Office do you have installed ? Older versions won't open .docx or .xlsx files without the Compatability Pack installed.
Try resetting the file associations via Control Panel, something may have corrupted.