Virgin Media refuse to install unless I pay more

[Deleted User]

I have placed an order for superfast broadband (60MB) with Virgin Media. Three days before my installation date I have been contacted by them by phone to say that unless I take a more expensive package (with TV or phone) they will cancel my order, citing their installation costs as the reason.

Is this right or fair? I wasn't aware of this from their T&Cs; it only mentions practical reasons for them to cancel an install.

Virgin are also the only company that offer fibre in my area, so I am faced with either paying for services I don't want or having to receive an inferior product from another provider.

What can I do?

Cycrow

did you not offer to pay for the connection charge ?

can't see why they would not install if you were willing to pay

[Deleted User]

I am already paying £49.99 connection charge as things stand!

Quentin

[quote=[Deleted User];64088965]I am already paying £49.99 connection charge as things stand![/QUOTE]

They can't be "forced" to have you as a customer if they don't want you!

It sounds a practical reason if installation to your property is somehow non standard for them.

(It's standard to pay a £49.95 connection charge, them asking another 4p from you may not cover all their costs??)