Need refund for martial arts

hollydays

So you have spoken to the instructor, you've mentioned an online review. What reason are they giving for refusing to refund-what was the wording of the email?
It all seems very strange, perhaps the instructor is worried about offering to help, but then he has no authority to refund you or even say it can be done?

agrinnall

If the money is being taken out of your account then presumably that is by Direct Debit. If so, then it's a simple case of claiming from your bank using the DD Guarantee, and they must return any money taken without your agreement - the wording used is "full and immediate refund".

http://www.directdebit.co.uk/SiteCollectionDocuments/DD_guarantee_leaflet.pdf

If the company still believes that you owe the money then they can take legal action against you, but they can't reinstate the DD to get it.

hollydays

I just found this thread about debit finance collections plc

My daughter, 15, has been doing different kind of martial arts since she was 8. To date, about 6 different clubs. We never signed an agreement with any of the previous clubs.

When this club (London Kickboxing, West London - Antonio Santo) asked to be paid by DD, the wife signed WITHOUT realising that she was actually asked to sign a contract - it was just NOT simply a direct debit form.

Debit Finance Collection Plc requires 30 days in writing (NOT the actual Kickboxing club - but the Finance Company) - and there ARE ALSO heavy penalties for not paying on time. FORGETTING to cancel in writing (the £45 per month fee) - can easily result in owing them well over £150 in a short period of time.

Debit Finance Collection Plc - and all the clubs following them - have found an easy expedient to take money away from not so vigilant parents and club members.

This kind of "legal" ****S - must be stopped.

There is nothing that Debit Finance Collection Plc can warrant to require 30 days in writing and imposing heavy penalties for those that do not pay on time.

hollydays

So do you have a copy of the dd form you signed